CLUB Customer Service - SEASONAL

Bass Pro Shops • Katy, TX

17h • Onsite

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and presents customers with the benefits of becoming a CLUB Member. The role serves as a product expert and carries out account servicing and CLUB processes, including acquiring and activating new members, CLUB sales, customer experience, peer coaching and influencing, and regulatory compliance. The position also provides service to other store areas based on business needs.

This is a seasonal position. Applications are accepted on an ongoing basis. Bass Pro Shops is an equal opportunity employer and provides reasonable accommodations to qualified individuals with disabilities during the application process.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Self-motivation and initiative while working unsupervised.
• Ability to stand and/or walk during a shift to assist customers on the sales floor.
• Ability to hear well enough to communicate constantly and exchange information.
• Ability to repeat motions involving the wrists, hands, and/or fingers constantly.
• Ability to assess the accuracy, neatness, and thoroughness of assigned work constantly.
• Ability to lift and move objects up to 20 pounds constantly.
• Ability to occasionally ascend or descend ladders, stairs, and step stools.
• Ability to occasionally work in noisy environments.
• Uses established procedures and innovation under general supervision; chooses from limited alternatives to resolve problems and occasionally exercises independent judgment.

Responsibilities

• Support world-class customer service and ensure a pleasant, productive shopping experience.
• Proactively greet customers and offer the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member, or provide current members with a unique and exclusive experience.
• Execute Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrate products and stay knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports accurately and on time.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Serve other areas of the store based on business needs.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Dental benefits.
• Vision benefits.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED