Seasonal CLUB Customer Service

Bass Pro Shops • Union Gap, WA

1d • $17 - $20

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and helps customers have a pleasant, productive shopping experience. The role presents the benefits of becoming a Bass Pro Shops & Cabela’s CLUB Member and serves as a product expert while handling account servicing and other CLUB processes, including member acquisition and activation, CLUB sales, customer experience, peer coaching, and regulatory compliance.

The position also supports other store areas based on business needs. It is seasonal and part-time, with a stated starting pay rate of $17.13–$19.75.

Requirements

• High school diploma or equivalent experience.
• 0 to 2 years of experience.
• Experience in a customer service environment.
• Excellent organization skills and attention to detail.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.
• Ability to stand and/or walk during the shift to assist customers on the sales floor.
• Ability to hear well enough to constantly communicate and exchange information.
• Ability to repeatedly perform motions involving the wrists, hands, and/or fingers.
• Ability to constantly assess the accuracy, neatness, and thoroughness of assigned work.
• Ability to perform light work, including constantly lifting and moving objects up to 20 pounds.
• Ability to occasionally ascend or descend ladders, stairs, or step stools.
• Ability to occasionally work in noisy environments.
• Performs tasks under general supervision using established procedures and innovation; selects from limited alternatives to resolve problems and may make recommendations regarding work procedures, policies, and practices.

Responsibilities

• Support a strong commitment to world-class customer service and ensure a pleasant, productive shopping experience for all customers.
• Proactively greet customers and offer the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member, or provide current members with a unique and exclusive experience.
• Execute Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
• Demonstrate products to customers.
• Remain knowledgeable about advertised sales.
• Help meet individual and store metric goals and objectives.
• Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
• Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
• Provide daily feedback and reports in a timely and accurate manner.
• Provide peer coaching, recognition, and support as a CLUB advocate and representative.
• Provide service to all areas of the store based on business need.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Dental benefits
• Vision benefits
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED