Seasonal CLUB Customer Service Associate

Bass Pro Shops•Denver, CO

About The Position

The CLUB Customer Service Outfitter provides world-class customer service and introduces customers to the benefits of becoming a CLUB Member. The role serves as a product expert and carries out account servicing and other CLUB processes, including acquiring and activating new members, CLUB sales, enhancing the customer experience, peer coaching and influencing, and regulatory compliance. The associate supports a pleasant and productive shopping experience, serves customers throughout the store as business needs require, and helps meet individual and store goals. The position is seasonal and part-time. The stated starting pay rate is $19.29–$21.75.

Requirements

High school diploma or equivalent experience.
0 to 2 years of experience.
Experience in a customer service environment.
Excellent organization skills and attention to detail.
Excellent verbal and written communication skills.
Adaptability to new processes and procedures.
Excellent self-motivation and initiative while unsupervised.
Ability to stand and/or walk during the shift to assist customers on the sales floor.
Ability to hear well enough to communicate constantly and exchange information.
Ability to repeat motions involving the wrists, hands, and/or fingers constantly.
Ability to assess the accuracy, neatness, and thoroughness of assigned work constantly.
Ability to perform light work that includes constantly lifting and moving objects up to 20 pounds.
Ability to occasionally ascend or descend ladders, stairs, or step stools and work in noisy environments.

Responsibilities

Support a strong commitment to world-class customer service and ensure a pleasant, productive shopping experience.
Proactively greet customers and offer the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member, or provide current members with a unique and exclusive experience.
Execute Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
Demonstrate products and remain knowledgeable about advertised sales.
Help meet individual and store metric goals and objectives.
Maintain accurate CLUB inventory and keep the CLUB Booth clean and organized.
Provide the full CLUB Member experience, including processing payments, answering account questions, and processing applications.
Provide daily feedback and reports in a timely and accurate manner.
Provide peer coaching, recognition, and support as a CLUB advocate and representative.
Provide service in all areas of the store based on business needs.
Perform other duties as assigned.