Club Attendant

24 Hour Fitness USA•Moraga, CA

About The Position

The Club Attendant supports member satisfaction by delivering exceptional customer service and completing maintenance and cleaning tasks that keep the club healthy, clean, and orderly. The role cleans club spaces and equipment, replenishes supplies, performs assigned cleaning projects, and reports facility issues and member complaints. Depending on the club, duties may also include maintaining wet areas and conducting regular pool chemical testing. The Club Attendant partners with the Facilities Technician and reports to the General Manager, while regularly interacting with club management, team members, and members. Travel between clubs may be required.

Requirements

Knowledge of cleaning practices and procedures.
Ability to understand and follow written instructions.
Effective verbal and written communication skills.
Ability to work independently in the absence of supervision.
Attention to detail.
Ability to establish and maintain cooperative working relationships with people encountered in the course of duties.
High school diploma or GED.
Six months of janitorial experience.
Ability to stand, walk, and use hands and arms regularly; climb, balance, stoop, kneel, crouch, or crawl frequently; lift up to 25 pounds regularly and up to 100 pounds occasionally.
Ability to communicate with internal and external members by telephone.
Ability to use cleaning chemicals, ladders, and cleaning utensils.
Ability to work around moving mechanical parts and occasional loud noise.

Responsibilities

Clean and dust walls, mirrors, countertops, glass, and windows.
Sweep, mop, scrub, and vacuum floors throughout the club, including locker rooms, workout areas, offices, hallways, and stairs.
Clean and dust weight and cardio equipment.
Restock supplies.
Empty garbage and recycling containers.
Complete assigned daily and weekly scopes of work.
Perform special cleaning projects as assigned.
Clean and maintain wet areas where applicable, including cleaning pool decks, vacuuming pools, cleaning steam rooms and saunas, and conducting regular pool chemical testing.
Perform minor cosmetic equipment repairs, such as rust removal, touch-up painting, and relabeling.
Partner with the Facilities Technician on equipment cleaning duties specified in the preventative maintenance guide.
Perform minor painting as approved or directed by the General Manager and Facilities Technician.
Use janitorial supplies according to product labels and club manuals.
Report newly identified facility maintenance issues through Service Channel.
Report member complaints to the General Manager.