Cloud Solution Architect - Cloud & AI

Microsoft • Washington, DC

7h • $106,400 - $203,600

About The Position

Microsoft is seeking a customer-facing Cloud Solution Architect focused on Copilot and agents to guide federal agency customers through AI transformation. The role serves as a strategic trusted advisor and technical subject matter expert, helping customers adopt Copilot Chat, Agents, and Microsoft 365 Copilot, manage organizational change, and realize business value and return on investment. The position requires verification of U.S. citizenship because of citizenship-based legal restrictions and support for U.S. government customers. The employee must also pass the Microsoft Cloud background check upon hire or transfer and every two years thereafter.

The role involves working with business and technical decision-makers, customer success and sales teams, and internal technical communities. It calls for ongoing self-directed learning and technical readiness aligned with Customer Success Unit priorities and corporate initiatives. The typical U.S. base pay range is $106,400–$203,600 per year; the range for the San Francisco Bay Area and New York City metropolitan area is $137,600–$222,600 per year. Certain roles may be eligible for benefits and other compensation. Applications are accepted on an ongoing basis until the position is filled, with the posting open for at least five days.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field and 4+ years of experience in cloud or infrastructure technologies, IT consulting or support, systems administration, network operations, software development or support, technology solutions, practice development, architecture, and/or consulting, or equivalent experience.
• U.S. citizenship, verified via a valid passport.
• Ability to pass the Microsoft Cloud background check upon hire or transfer and every two years thereafter.
• Business analysis skills, including identifying business needs and determining solutions involving business problems, process improvement, organizational change, strategic planning, or policy development.
• Demonstrated ability to build deep technical relationships with senior IT executives in large or highly strategic accounts.
• Experience managing stakeholder relationships to build consensus on solutions or projects.

Nice To Haves

• Bachelor’s degree in a listed or related field and 8+ years of relevant experience, or a master’s degree in a listed or related field and 6+ years of relevant experience, or equivalent experience.
• 4+ years of experience in a customer-facing role and 4+ years working on technical projects.
• 5+ years of experience in a customer-facing role or 5+ years working on technical Microsoft 365, Power Platform, or Copilot Studio projects.
• Deep knowledge of solution architecture, design, implementation, and/or support of cloud or collaboration environments.
• Certification in one or more of Microsoft 365 fundamentals, Microsoft 365 Copilot fundamentals, Microsoft Power Platform or Copilot Studio, Microsoft Azure fundamentals, Cloud Security, Teams Administration, SharePoint, or PROSCI/change management.

Responsibilities

• Translate customer challenges into actionable solutions aligned with high-ROI customer outcomes.
• Provide a seamless, connected customer experience that fosters satisfaction, loyalty, and long-term value.
• Lead architectural design and engage business and technical decision-makers to drive intent and sustained use of Copilot Chat, Agents, and Microsoft 365 Copilot.
• Use Copilot prompt-engineering and agent-building expertise to drive AI at scale.
• Partner with technical and sales teams to identify growth opportunities and develop tailored solutions that support expansion and business value realization.
• Participate in relevant communities, share expertise, contribute to intellectual property creation, prioritize reuse of intellectual property, and learn from others to accelerate customers’ AI transformation journeys.
• Act as the voice of the customer by sharing insights, feedback, and success stories to inform internal strategy and execution.
• Continuously learn about Copilot Chat, Agents, Microsoft 365 Copilot, business value realization, and adoption and change management.
• Maintain technical readiness aligned with Customer Success Unit priorities and corporate initiatives.
• Embody Microsoft’s culture and values.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior