Cloud Operations Team Lead

University of New Hampshire

5d•$69,560 - $124,580

About The Position

The Cloud Operations Team Lead leads the team responsible for building, supporting, and maintaining the Enterprise IT automation toolkit, its supporting services, and related processes used in CI/CD, DevOps, and Infrastructure as Code environments. The role requires broad working knowledge and hands-on experience designing, managing, and evolving enterprise multi-cloud and hybrid cloud environments across Azure, AWS, and private cloud platforms. The team supports the management, configuration, and lifecycle of virtual machines, containerized environments, cloud compute and storage, database provisioning, and infrastructure for business AI, business intelligence, and data engineering services, as well as software development operations across other departments. The position reports directly to the Cloud Operations and Engineering group manager within the Enterprise IT Infrastructure service line. The role supervises three Cloud Operations and Engineering staff and oversees team delivery, planning, hiring, onboarding and offboarding, professional development, reviews, performance, and policy compliance. It also develops and administers automation and platform services for mission-critical, high-availability enterprise applications and web hosting; designs and manages cloud-native automation and Infrastructure as Code solutions; develops system management and deployment procedures; and supports monitoring, maintenance, security testing, and documentation. The lead designs and manages services across multi-cloud and hybrid environments, integrates public and private cloud platforms, contributes to cloud networking engineering, leads cloud migration planning and execution, and supports governance, cost management, FinOps, cloud security, IAM, and compliance. The role also oversees DevOps, CI/CD, configuration management, and deployment pipelines in collaboration with development and administration teams; provides hosting and server/application support; follows incident and problem management practices; and researches and evaluates technologies and practices to improve enterprise cloud services. Morning, evening, and weekend coverage is provided for time-critical events, production issues, or other changes.

Requirements

Bachelor's degree and four years of information technology experience; or an associate degree and six years of experience; or an equivalent combination of education and experience totaling eight years.
Hands-on experience designing and managing Azure and AWS cloud environments, including multi-cloud and hybrid environments.
Experience with cloud networking, including VPCs, DNS, load balancing, and security groups.
Experience with Infrastructure as Code tools such as Terraform and AWS CloudFormation.
Experience with cloud cost governance and FinOps practices.
Understanding of cloud security frameworks, IAM, and compliance standards.
Linux/Apache/MySQL/PHP (LAMP) system administration experience.
Windows Server system administration experience.
Apache Tomcat or similar experience.
Scripting experience with common languages such as Python, PHP, Bash, and PowerShell.
Application and system performance tuning, troubleshooting, and monitoring experience.
Ability to learn and adapt to new technologies on a near-constant basis.
DevOps experience.
CI/CD experience.
Experience with container orchestration, such as Docker, Docker Engine, or Kubernetes.
Experience with configuration management tools such as Salt, Puppet, or Systems Center Configuration Manager.
Experience with API-based integrations.
Experience, exposure, or knowledge of Site Reliability Engineering and its practices.
Documentation and knowledge-sharing abilities.

Nice To Haves

Cloud environment or administrator certification, such as AWS Solutions Architect, Microsoft Azure Administrator, or Azure Solutions Architect Expert.
Understanding of TCP/IP networking, virtualization (VMware), and enterprise system hardware.
Understanding of database systems such as Oracle and SQL Server.
Knowledge of system and application security threats and countermeasures.
Knowledge of authentication and authorization via LDAP or Active Directory.
Familiarity with ITIL/IT Service Management practices.
Customer-focused approach and ability to present a positive outlook to the team and end customers.
Highly self-motivated while working well within a team.
Accountability and ability to work effectively in a project-driven organization.
Results- and detail-oriented approach, with ability to work on multiple projects simultaneously.

Responsibilities

Supervise a team of three Cloud Operations and Engineering staff and oversee the quality and timeliness of their work.
Plan and schedule team resources; conduct hiring, onboarding, and offboarding.
Support staff training and professional development; conduct annual and ongoing performance reviews and goal setting.
Motivate staff to meet strategic and operational goals, enforce institutional policies, take appropriate action to improve performance, and provide input on merit-based salary adjustments.
Develop and administer automation and platform services hosting mission-critical, high-availability enterprise applications and web hosting.
Design, manage, and evolve cloud-native automation solutions using Infrastructure as Code platforms such as Terraform, Ansible, Azure DevOps, and AWS CloudFormation.
Develop and maintain procedures for system management and software deployment, and contribute to continuous improvement of practices and processes.
Consult with developers, application administrators, and system administrators on planning needs.
Develop automation for system and application maintenance, configuration, performance monitoring, and security testing across cloud and on-premises environments.
Document processes, procedures, and services.
Monitor system performance, availability, and scalability across cloud and hybrid environments.
Design and manage multi-cloud and hybrid cloud services across Azure, AWS, and private cloud platforms in alignment with enterprise standards, security, and compliance requirements.
Provide integration services connecting private and public cloud hosting platforms to other departments and clients.
Provide input on cloud networking components, including VPCs, subnets, DNS, load balancing, peering, and security groups.
Lead cloud migration planning and execution, including workload assessment, environment design, and cutover strategies.
Assist in establishing and enforcing cloud governance, cost management, and FinOps optimization practices.
Integrate cloud-native services such as managed databases, serverless computing, and cloud storage into enterprise environments.
Define and enforce cloud security frameworks, IAM policies, and compliance standards across cloud environments.
Support hosting, application hosting, and server/VM application issues.
Develop and oversee DevOps, CI/CD, configuration management, and service deployment pipeline processes in collaboration with development and administration staff.
Follow established incident and problem management practices.
Research and assess cloud platforms, web applications, development operations, and continuous integration technologies for service development, support, and process improvement.
Evaluate and recommend cloud services, engineering patterns, and emerging technologies to advance the enterprise cloud strategy.
Provide morning, evening, and weekend coverage for time-critical events, production issues, or other changes.
Perform other duties as assigned.