Closing Scheduler / Closing Coordinator
About The Position
Independence Home Loans is seeking a highly organized, detail-oriented, and responsive Closing Scheduler / Closing Coordinator to join its Closing Department. The role coordinates and schedules residential mortgage loan closings, communicates with notaries and signing agents, manages closing documentation, and helps ensure closings are completed accurately and on time. This is a fast-paced, deadline-driven position requiring strong communication, organization, urgency, and attention to detail. The successful candidate takes ownership, anticipates needs, resolves problems quickly, and works effectively under pressure. The role may require schedule flexibility during high-volume periods, at month-end, in the evenings, and on weekends when business needs or deadlines require it.
Requirements
- Proficiency with Encompass.
- Proficiency with Snapdocs.
- Strong computer and document-management skills.
- Excellent written and verbal communication skills.
- Exceptional organizational skills and ability to manage many closings simultaneously.
- Strong attention to detail and commitment to accuracy.
- Ability to prioritize quickly and work effectively under tight deadlines.
- Comfort communicating directly with notaries, title companies, settlement agents, loan officers, processors, and other mortgage professionals.
- Ability to identify issues and take ownership of resolving them.
- Willingness and ability to support the business during deadline-sensitive periods, including extended hours, month-end, evenings, and weekends when required.
Nice To Haves
- Previous experience in mortgage closings, title, escrow, notary scheduling, or mortgage operations.
- Experience supporting high-volume closing teams.
- Understanding of mortgage closing timelines and processes.
Responsibilities
- Coordinate and schedule residential mortgage loan closings.
- Communicate with notaries, mobile signing agents, title companies, settlement agents, and internal closing teams.
- Locate and confirm qualified notaries or signing agents for scheduled closings.
- Manage closing appointments and ensure all parties have accurate dates, times, locations, and instructions.
- Upload, distribute, and manage closing packages and related documentation.
- Monitor scheduled closings from initial assignment through completion.
- Confirm notaries have received closing documents and understand signing instructions.
- Follow up promptly on outstanding documents, scheduling conflicts, missed appointments, and closing issues.
- Ensure completed documents are returned and uploaded promptly after signings.
- Maintain accurate and current information in Encompass and Snapdocs.
- Proactively communicate status updates, delays, and potential issues to internal teams.
- Handle last-minute closing requests and schedule changes professionally and urgently.
- Maintain accurate records and documentation for every closing.
- Assist the Closing Department with additional operational and administrative responsibilities as needed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
