Closing Coordinator

The Villages•Wildwood, FL

6d•Onsite

About The Position

Within the spirit of “Making People’s Dreams Come True,” the Closing Coordinator facilitates a seamless home closing and relocation experience. The role supports The Villages Closing Department and Properties of The Villages Sales Representatives by coordinating and communicating closing details with customers, Sales Representatives, Assistants, title companies, financial institutions, relocation partners, movers, and other related parties. The coordinator sets appropriate expectations for buyers from contract signing through closing, including for buyers who use the services offered. The position is an integral part of the Closing Team and delivers customer service to internal and external customers. This is a full-time, onsite position.

Requirements

High school diploma or GED, or one year of related experience and/or training.
Proficiency in Microsoft Office Suite, particularly Outlook and Excel.
Strong communication skills and enthusiasm for The Villages and its offerings.
A desire to serve in a support role with hospitality, attention to detail, and the ability to problem-solve in a friendly, customer-centered manner while handling varied circumstances.
Ability to multitask, set priorities, and manage time effectively.
Ability to work as a team player and adjust to changing assignments and timelines.

Nice To Haves

Experience in real estate, closing, banking, customer service, or administrative fields.

Responsibilities

Facilitate a smooth home-closing experience from contract to close while keeping the Sales Representative at the forefront of the customer relationship.
Communicate and coordinate closing details with customers, Representatives, Assistants, relocation partners, Citizens Bank, Peninsula Land & Title, and other involved parties.
Solicit, share, and confirm important closing details with customers, including closing date, contract names, and agent assignment.
Set expectations for the closing experience, answer customer questions, and share helpful information or direct customers to appropriate resources.
Give presentations about services available within The Villages, such as Citizens First Bank, The Villages Health, The Villages Insurance, and Hometown Property Management.
Carry out a follow-up plan that includes introductions, milestone touchpoints, and pre-closing preparation communications.
Make a warm, endorsing handoff to Peninsula Land & Title and the Closing Agent on the day of closing.
Assist leadership with ongoing training of new team members, including having others shadow or assist.
Attend meetings and continuing education opportunities, and update and maintain work-related materials and information.
Perform other duties as assigned.