CLM Business Analyst
About The Position
The CLM Business Analyst provides dedicated analytical, process, and platform support to the Contract Lifecycle Management program at Energy Transfer. This role works directly under the CLM Product Owner to document business processes, gather and translate requirements, support platform configuration activities, drive user adoption, and ensure the Agiloft CLM platform continues to deliver business value post-implementation. This is a hands-on, execution-focused role — the analytical and process engine that enables the CLM Product Owner to focus on strategy, roadmap, and stakeholder leadership. The CLM BA is detail-oriented, platform-savvy, and comfortable operating at the intersection of business process and technology.
Requirements
- Bachelor's degree in Business, Information Systems, Supply Chain, or related field or equivalent work experience
- 2 - 5 years of experience in business analysis, process documentation, or enterprise platform support
- Experience working with enterprise software platforms from the business or analyst side
- Strong business process documentation skills — process maps, SOPs, workflow diagrams
- Proficiency in Microsoft Office suite, particularly Excel, Visio, and PowerPoint
- Strong written communication skills — able to produce clear, structured documentation
- Detail-oriented with strong organizational and follow-through skills
Nice To Haves
- Experience with Agiloft, Icertis, Conga, DocuSign CLM, or comparable CLM or procurement platform
- Familiarity with Agile delivery and product backlog management
- CBAP, PMI-PBA, or equivalent business analysis certification
- Experience in energy, midstream, or industrial sector
- Exposure to Legal Operations, contract management, or procurement processes
Responsibilities
- Document current-state and future-state CLM business processes using process maps, swim lane diagrams, and SOPs
- Identify process gaps, inconsistencies, and improvement opportunities across contract workflows
- Maintain the CLM process library, governance documentation, and standard operating procedures
- Support process redesign efforts in preparation for platform enhancements or workflow changes
- Facilitate requirements gathering sessions with business stakeholders across Legal, Procurement, Finance, and Operations
- Translate business requirements into clear, structured platform requirements and user stories
- Maintain and groom the CLM product backlog in coordination with the CLM Product Owner
- Support sprint planning, user acceptance testing (UAT), and release documentation
- Serve as a day-to-day resource for CLM platform questions, user issues, and process guidance
- Develop and maintain user training materials, job aids, and quick reference guides
- Support onboarding of new CLM users and business units
- Track and report on platform utilization and adoption metrics
- Coordinate with the third-party solution architect on configuration updates and issue resolution
- Build and maintain CLM dashboards and reporting outputs for the CLM Product Owner and senior leadership
- Analyze contract data to identify trends, risks, and opportunities for process improvement
- Support compliance and obligation management reporting as needed
Benefits
- industry leading compensation
- comprehensive benefits
- 401(k) match with additional profit sharing
- PTO
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
