CLINIC LEAD
About The Position
The Rural Health Clinic (RHC) Lead oversees the clinic’s daily operations and administration, helping ensure efficient delivery of healthcare services in accordance with regulatory requirements. The role provides leadership and support to clinical staff and oversees clinic workflows and administrative functions while supporting high-quality care for rural communities. The Clinics Lead also develops staff, leads quality improvement and patient safety efforts, and serves as a liaison between the clinic and the community. The position requires clinical knowledge, administrative expertise, leadership ability, and a commitment to confidentiality, professionalism, and ethical conduct.
Requirements
- High school graduate or equivalent.
- Six months to one year of related experience and/or training, or an equivalent combination of education and experience.
- Medical Assistant with at least one year of experience as a lead, or a bachelor’s degree in Healthcare Administration, Nursing, Business Administration, or a related field.
- Strong understanding of healthcare regulations, reimbursement systems, and quality improvement principles.
- Excellent interpersonal, communication, and organizational skills.
- Ability to lead and motivate a diverse team in a dynamic healthcare environment.
- Proficiency with electronic health records (EHR) systems and healthcare management software; effective use of a wide variety of computer systems.
- Familiarity with telephones and personal computers.
- Ability to read and interpret documents such as safety rules and policy and procedure manuals; ability to read and write English.
- Ability to speak effectively before groups of customers or employees and provide excellent customer service.
- Ability to work flexible hours as needed to accommodate clinic operations.
- Individuals in patient care positions are required to lift a patient with or without assistance.
Responsibilities
- Provide leadership and support to clinical staff, including physicians, nurse practitioners, and medical assistants.
- Ensure adherence to clinical protocols, guidelines, and best practices.
- Monitor patient flow and clinic operations to improve efficiency and patient satisfaction.
- Oversee scheduling, billing, and medical records management.
- Implement and enforce policies and procedures to ensure compliance with healthcare regulations, including HIPAA and Medicare guidelines.
- Collaborate with the billing department to maximize reimbursement and ensure accurate coding and billing.
- Recruit, train, and mentor clinical and administrative staff.
- Conduct performance evaluations and provide feedback to support professional development.
- Foster teamwork, open communication, and continuous learning.
- Lead quality improvement initiatives to enhance clinical outcomes and patient safety.
- Monitor and analyze clinical data, identify improvement opportunities, and implement corrective actions.
- Ensure compliance with infection control protocols and patient safety standards.
- Serve as a liaison between the clinic and community, promote healthcare services, and address community health needs.
- Develop and maintain relationships with patients, community organizations, local stakeholders, and healthcare partners.
- Conduct hospital business ethically and lawfully, and report knowledge of real or potential fraud or abuse according to the CRMC Code of Conduct.
- Maintain confidentiality and professionalism, and participate in continuing education and professional development activities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
