Clinic Lead

PCA Medical Group•Orange, CA

10d•Onsite

About The Position

The Clinic Lead combines direct cardiovascular patient care with leadership of clinic operations and back-office staff. The role oversees daily clinic flow, mentors and supervises staff, coordinates coverage and scheduling, and supports high standards for patient service, safety, and productivity. The Clinic Lead also provides patient education and advocacy, coordinates communication and care, and carries out clinical tasks in accordance with provider orders, applicable laws, and organizational policies. The position is based at a healthcare facility in Orange, California, with travel within the assigned region as needed to support multiple clinic locations. The work environment has controlled air temperature and moderate noise levels, with possible exposure to infectious and contagious diseases or materials. Physical duties include frequent sitting, standing, walking, reaching, fine manipulation, talking, and hearing; occasional bending, climbing, kneeling, reaching at or above shoulder height, and changing between sitting and standing; and infrequent crawling or crouching. The role may require lifting, carrying, pushing, or pulling up to 50 pounds, repetitive wrist, hand, and finger motions, and constant visual acuity and hearing for essential job functions.

Requirements

High school diploma or GED.
Medical Assistant Certification.
Valid Basic Life Support (BLS) Certification.
Outstanding organizational and planning skills, including project and time management abilities.
Exceptional interpersonal and customer relations skills.
Excellent oral and written communication skills.
Proficiency with PCs and Microsoft Office applications.
Knowledge of medical terminology and electronic medical records (EMR) systems.
Ability to work independently and as part of a collaborative team.
Strong attention to detail and commitment to accuracy.

Nice To Haves

2–4 years of related clinical or healthcare experience.
Bilingual capabilities, with Spanish preferred.
Prior leadership or supervisory experience.
Experience in cardiovascular or specialty care settings.

Responsibilities

Provide quality cardiovascular care while promoting patients’ physical comfort and emotional support for patients and families.
Oversee daily clinic schedules to support smooth patient appointments and timely provider schedules.
Contribute to team efforts, including patient rooming, coverage coordination, and maintaining patient service and productivity standards.
Train, mentor, and supervise back-office staff; ensure performance meets established standards and collaborate with management on performance issues.
Manage payroll and time-off requests for clinic back-office staff.
Coordinate staffing coverage with team members and supervisors to support continuous clinic operations.
Organize, stock, and order medical supplies, and maintain exam rooms, treatment areas, and clinic facilities in clean, well-stocked condition.
Preview medical records before appointments and ensure accurate chart documentation.
Monitor patient status during specialized procedures and gather and document vital data before, during, and after procedures.
Administer medications, treatments, and tests as ordered by physicians or providers and in accordance with applicable laws and policies.
Facilitate timely communication among providers, staff, patients, and service partners.
Respond professionally to patient calls, take accurate messages, and document telephone contacts according to policy.
Provide patient teaching using established protocols and act as a patient advocate in care coordination.
Protect patient privacy and confidentiality while providing courteous, helpful, and professional service.
Maintain a clean, safe working environment and follow safety regulations and organizational policies.
Report operational or staff issues to management immediately.
Support professional development and contribute to staff training as applicable.
Assist with projects as assigned by the supervisor.