Clinic Lead

Integrity Care Group•Lawrence, KS

12d

About The Position

The Clinic Lead Coordinator supports clinic operations and exceptional patient care by overseeing day-to-day functions under the guidance of the Territory Manager and Regional Director. This working leadership role regularly supports clinical and front office operations, including patient care, front desk responsibilities, and coverage for call-ins or staffing gaps. The Clinic Lead builds and manages clinical and clerical schedules, coordinates onboarding and training for new hires, and maintains clinic flow and staffing to meet patient volume expectations. Administrative time is flexibly scheduled based on operational needs, and scheduling may vary to include extended shifts or rotating coverage.

Responsibilities

Assist the Territory Manager with marketing initiatives.
Build monthly schedules for clinical and clerical employees, ensuring staffing ratios meet patient volume expectations.
Coordinate with the Territory Manager and onboarding team to ensure new hires are onboarded appropriately.
Explain, initiate, and complete new-hire training schedules within the required timeframe.
Oversee clinical flow and direct staff assignments and duties to optimize patient flow.
Complete quarterly and weekly inventories.
Ensure deposits are taken to the bank in compliance with company policy and procedure.
Professionally handle patient complaints and assist in reporting them to the Territory Manager.
Conduct ordering while maintaining established budgets and meeting financial goals.
Oversee completion of laboratory logs and ensure requested data is recorded accurately; assist with lab corrective action and training as needed.
Gain competency in both clinical and PSS roles to provide coverage and guidance and improve the patient input and patient care process.
Work at least 24 hours per week on scheduled shifts in a clinical or clerical capacity.
Participate in coaching and corrective action plans, including disciplinary matters, with the Territory Manager and Director.
Coordinate strategic initiatives with guidance from the Territory Manager and Territory Director.
Participate routinely in leadership discussions about clinic initiatives.
Ensure adequate clinic staffing, manage staff call-ins, and facilitate coverage as needed.
Provide hands-on support for patient care and front desk responsibilities, including coverage for staffing gaps.
Flexibly schedule administrative time according to operational needs and support clinic operations, including extended shifts or rotating coverage as needed.