Clinic Lead - IHC
About The Position
The Clinic Lead is a hands-on leader who supports exceptional patient care, smooth clinic workflows, and adherence to protocols. The role mentors and supports clinic staff, fosters a positive team environment, and helps resolve patient concerns before they escalate to the Clinic Manager. The Clinic Lead provides coverage for Patient Engagement Specialist II and Medical Assistant duties and supports clinic administration. This is a non-exempt position that reports to the Clinic Manager. The role combines medical assistant, patient engagement, staff mentoring, and operations support responsibilities. The Clinic Lead works onsite full time, Monday through Friday, from 6:45 AM to 3:45 PM. Rare travel may be required for training or clinical support. The position is physically active and involves exposure to clinical materials and bodily fluids, requiring adherence to safety and infection-control protocols.
Requirements
- At least 1 year of experience as a Medical Assistant or Licensed Practical Nurse.
- Completion of an accredited LPN program, a CAAHEP-accredited MA program, or equivalent experience.
- Current CPR/First Aid certification.
- A valid Arizona Fingerprint Clearance Card.
- Must be at least 21 years old to support psychiatric patients.
- Comfort working in a pediatric-inclusive setting and across multiple specialties.
- Strong verbal and written communication skills, professionalism, patient engagement, and conflict-resolution ability.
- Reliability, adaptability, a solutions-oriented mindset, ability to manage multiple priorities independently, and a positive, team-focused attitude committed to continuous growth.
- Comfort using EMRs, billing platforms, Microsoft Office (Outlook, Word, Excel), and standard clinic equipment such as stethoscopes, thermometers, and glucose monitors.
- Ability to sit, stand, bend, and lift up to 50 lbs. as needed.
- Adherence to safety and infection-control protocols when exposed to clinical materials and bodily fluids.
Nice To Haves
- Certified Medical Assistant (MA) or Licensed Practical Nurse (LPN) certification/licensure is highly preferred.
- Six or more months in a healthcare leadership or team support role is preferred.
Responsibilities
- Welcome and room patients, capture vital signs, perform clinical tasks, and assist providers with procedures.
- Coordinate appointments, collect payments, manage documentation, and support patient needs such as transportation or interpreter services.
- Respond to patient inquiries, manage faxes, assist with refills, and keep exam rooms stocked and ready.
- Guide and train operations staff, monitor performance, and ensure adherence to infection-control requirements and standard procedures.
- Coach and support front- and back-office teams, streamline daily workflows, and provide coverage wherever needed.
- Help resolve patient concerns, support clinic leadership, ensure quality standards, and maintain smooth day-to-day operations.
- Perform other duties as assigned.
Benefits
- Low-cost medical, dental, and vision insurance.
- Retirement plan with a 3.5% company match.
- Long- and short-term disability options.
- Life insurance coverage.
- Holiday pay and paid time off (PTO).
- Employee wellness program.
- Discounts for Denova team members.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
