Clinic Lead - IHC

Denova Collaborative Health•Phoenix, AZ

12d•Onsite

About The Position

The Clinic Lead is a hands-on leader responsible for delivering exceptional patient care, maintaining smooth clinic workflows, and ensuring protocols are followed. The role mentors and supports clinic staff, fosters a positive and team-oriented environment, and helps resolve patient concerns before escalating them to the Clinic Manager. The Clinic Lead provides coverage for Patient Engagement Specialist II and Medical Assistant duties and supports essential clinic administration. This is a non-exempt, full-time, onsite position reporting to the Clinic Manager. The schedule is Monday through Friday, 6:45 AM to 3:45 PM. Rare travel may be required for training or clinical support. The role is physically active and involves exposure to clinical materials and bodily fluids, requiring adherence to safety and infection control protocols. Denova Collaborative Health LLC is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area, with virtual care services available throughout Arizona. Its whole-person approach integrates primary care, behavioral health, addiction medicine, and wellness.

Requirements

At least 1 year of experience as a Medical Assistant or Licensed Practical Nurse.
Completion of an accredited LPN program or a CAAHEP-accredited MA program, or equivalent experience.
Current CPR/First Aid certification.
Valid Arizona Fingerprint Clearance Card.
Must be at least 21 years old to support psychiatric patients.
Comfort working in a pediatric-inclusive setting and across multiple specialties.
Strong verbal and written communication skills, with professionalism, patient engagement, and conflict-resolution abilities.
Reliability, adaptability, a solutions-oriented mindset, ability to manage multiple priorities independently, and a positive, team-focused attitude committed to continuous growth.
Comfort using EMRs, billing platforms, Microsoft Office (Outlook, Word, and Excel), and standard clinic equipment such as stethoscopes, thermometers, and glucose monitors.
Ability to sit, stand, bend, and lift up to 50 pounds as needed.
Ability to work onsite Monday through Friday, 6:45 AM to 3:45 PM, with rare travel for training or clinical support.
Adherence to safety and infection control protocols when exposed to clinical materials and bodily fluids.

Nice To Haves

Certified Medical Assistant (MA) or Licensed Practical Nurse (LPN) certification or license is highly preferred.
Six or more months of experience in a healthcare leadership or team support role.

Responsibilities

Welcome and room patients, capture vital signs, perform clinical tasks, and assist providers with procedures.
Coordinate appointments, collect payments, manage documentation, and support patient needs such as transportation or interpreter services.
Respond to patient inquiries, manage faxes, assist with refills, and keep exam rooms stocked and ready.
Guide and train operations staff, monitor performance, and ensure adherence to infection control and standard procedures.
Support clinic leadership by resolving patient concerns, ensuring quality standards, and maintaining smooth day-to-day operations.
Provide coverage for Patient Engagement Specialist II and Medical Assistant duties and support clinic administrative functions.
Perform other duties as assigned.