Clinical Triage Specialist (LPN/RN) Part-Time - Pediatrics (PA & NJ Residents Only)

St. Luke's University Health Network•Allentown, PA

About The Position

The Clinical Triage Specialist (RN) in the Access Center compassionately delivers an exceptional patient experience and provides clinical support to CTS-MA team members as a clinical resource. The role uses nursing judgment to answer and return patient calls about care provided by practices. When appropriate, the specialist assesses and triages symptoms using approved nursing protocols and guidelines to help callers obtain the appropriate level of care or self-care advice. This is a part-time position of 20 hours per week.

Requirements

Graduate of an accredited nursing program.
Active Registered Nurse licensure in Pennsylvania and New Jersey, or another nursing compact state, and in other states as required by law.
At least 2 years of recent clinical experience in a physician office, home health, critical care, and/or emergency room.
Strong communication skills.
Focus on compliance.
Demonstrated continuous growth.
Quality-driven and service-oriented approach.
Strong time-management skills.
Strong problem-solving skills.
Ability to work from home in accordance with the Network Work from Home Policy if needed.

Responsibilities

Answer telephone calls, prioritize clinical triage calls, follow clinical protocols, and coordinate services as needed.
Verify patient demographic information and accurately update it in the electronic health record.
Serve as an escalation point for clinical patient issues and team members requiring clinical support, providing advice based on clinical protocols and procedures.
Manage and respond to escalated electronic patient messages when not answering inbound calls, using clinical judgment to prioritize and accommodate patients.
Create a positive patient experience and independently resolve patient issues or concerns during calls when within the scope of the role.
Meet Access Center productivity, schedule-adherence, and quality standards.
Use available resources and guidelines to assess, prioritize, advise, schedule appointments, or refer calls to the appropriate medical facility or personnel.
Document symptoms or complaints, nursing assessment, advice provided, and patient or caller responses accurately.
Partner with other Access Center teams, PODs, and practice clinical teams to assist patients with clinical concerns, medication refills, or appointment scheduling.
Perform other duties as assigned.