Clinical Team Director

Open Sky Community Services • Worcester, MA

3d

About The Position

The PACT Team Leader is a motivated, teamwork-oriented, master’s-level licensed practitioner who establishes, administers, and directs the Assertive Community Treatment (ACT) team. The Team Leader works alongside a dedicated, clinically sophisticated workforce and helps develop clinical best practices using wraparound principles and other evidence-based practices.

The role provides clinical support through assessments, treatment planning, crisis support, individual, group, and family therapy, outreach, case management, and other clinical services as needed. The Team Leader collaborates with the team, individuals enrolled in services, and their collaterals to identify and oversee interventions that support each person’s recovery journey. The position provides clinical supervision to ACT team members, maintains professional licensure, and demonstrates Open Sky’s commitment to racial equity, justice, diversity, and inclusion.

The role directs the ACT program’s daily operations and treatment services, manages staff and program resources, maintains quality assurance and regulatory requirements, and coordinates care with community providers and other stakeholders. The Team Leader participates in the on-call rotation and assists individuals with transportation and daily routines.

Requirements

• Master’s degree and professional licensure in a related field.
• At least 2 years of experience working with adults with chronic and persistent mental illness.
• Clinical experience in evidence-based practices.
• Demonstrated clinical judgment and strong work ethic.
• Valid driver’s license and reliable transportation.
• Proficiency with Windows computer environments and office software, including Word and Outlook.

Nice To Haves

• Experience in leadership and program management.

Responsibilities

• Maintain fidelity to the ACT model.
• Direct the day-to-day operations of the ACT Program.
• Recruit, hire, train, and evaluate program staff.
• Direct and coordinate treatment for all individuals enrolled in services.
• Provide clinical treatment, including individual therapy, brief supportive counseling, family therapy, psychoeducation, and case management support.
• Supervise program staff to address clinical or performance needs.
• Administer and maintain the program budget, including monitoring billing and regulatory requirements.
• Carry out and document quality assurance activities and review the use of program services.
• Develop and support working relationships with the community, including DMH, managed care companies, landlords, and partner agencies.
• Collaborate with the multidisciplinary team to coordinate care for people served.
• Create and oversee screening, assessment, and reassessment of people served for risk and protective factors using agency protocols and tools.
• Create and oversee Safety Plans and Crisis Prevention and Response Plans.
• Build relationships with people served and develop a shared understanding of their goals and the steps needed to achieve them.
• Provide individual, group, or family therapy in line with treatment plans.
• Cultivate mutually respectful partnerships, set appropriate limits, and maintain a helping role with people served and family members.
• Collaborate with individuals served and other stakeholders and collaterals to complete assessments and establish plans of care.
• Create, review, and oversee assessments and person-centered care plans for clinical appropriateness, service referral and utilization, and integration across health domains.
• Establish and maintain relationships with Care Coordination Entities, Emergency Service Providers, outpatient clinics, and other providers to share information and ensure people’s needs are met.
• Assess progress against care plan goals, identify and resolve barriers, and recommend modifications as needed.
• Attend, facilitate, and/or participate in supervision, team, and other assigned meetings.
• Assist individuals to access needed transportation and/or provide transportation.
• Participate in the on-call rotation.
• Assist individuals with daily routines.
• Review and complete required documentation.
• Perform other duties as assigned.

Benefits

• Individual and group supervision, professional development, and training opportunities.
• Paid time off starting at 29 days in the first year, including 12 paid holidays; increasing to 32 days in the second year, with a current maximum of 43 days.
• Tuition reimbursement and reimbursement for a variety of Human Services certifications.
• Medical, dental, and vision insurance with prescription plan.
• 403(b) retirement plan with employer match.
• Employer-paid life insurance.
• Eligible employer for the Public Student Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager