Clinical Director

JAG Physical Therapy•Union, NJ

About The Position

JAG Physical Therapy is seeking a Clinical Director to lead clinic operations and clinical staff at its outpatient orthopedic physical therapy company. The role oversees clinic census and performance goals, staff compliance and development, patient experience, budgets, documentation and Medicare compliance, physician referral management, and facility and supply needs. The Clinical Director works with People Operations, Human Resources, the Regional Clinical Director (RCD), and the Office Manager (OM).

Requirements

Bachelor’s or master’s degree required.
Professional license or certification required.
Valid CPR license.
Knowledge of an EMR system.
Ability to troubleshoot, make sound decisions and judgments, take action, and remain approachable.
Ability to work as a team player and build and foster teamwork, while maintaining composure when dealing with conflict.
Excellent customer service, interpersonal, and communication skills.

Nice To Haves

Doctorate degree preferred.
Minimum of three years of clinical outpatient experience and two years of clinical supervision or clinical program development experience preferred.

Responsibilities

Meet census goals for the clinic and each clinician, including office KPIs and patient volume; review the scorecard weekly with the RCD.
Work with People Operations to ensure compliance with federal and state employment laws.
Oversee facility maintenance.
Review and approve timecards in ADP, ensuring adherence to applicable regulations for exempt and non-exempt staff.
Interview and hire clinical staff and aides in collaboration with HR.
Train and onboard clinical staff and evaluate their performance on an ongoing basis.
Resolve clinic-level performance problems and escalate them to HR when appropriate.
Monitor staff compliance.
Follow up with patients who provide low net promoter scores.
Monitor monthly budgets for visits, labor, and clinical supplies.
Monitor documentation audits, Medicare compliance, and patients approaching the MMR cap.
Review the EMR schedule weekly.
Monitor staff unsigned notes.
Perform a weekly audit of new patient evaluations.
Manage and approve clinic staff expenses.
Manage physician referrals, including outreach visits and direct access reviews.
Manage clinical support staff expenses, scheduling, interviewing, hiring, and termination.
Monitor adherence to discharge policy.
Order clinical supplies monthly.
Follow the lost patient log workflow.
Participate in a weekly call with the RCD.
Participate in a weekly meeting with the OM.

Benefits

Competitive salary.
Relocation, sign-on, and first-day welcome bonuses.
Yearly bonus based on clinic performance.
Enrollment in JAG's Clinical Director University leadership training.
Health, dental, and vision benefits.
HSA options, including dependent care, medical, and commuter benefits.
$10,000 term life insurance benefit at no cost to employees.
401(k) with company match.
Continuing education reimbursements.
MedBridge membership.
Yearly review for growth opportunities and professional development growth tracks.
Tuition discounts for employees and their families.
TicketsAtWork and LifeMart company perks.
Close-knit, supportive workplace environment.