Clinical Support Liaison

INSIGHT Surgical Hospital•Chicago, IL

1d•Onsite

About The Position

Clinical Support Liaisons are responsible for assisting in various activities of the IM2 program under the supervision of a licensed pharmacist. Candidates are recommended to obtain a pharmacy technician license within 1 month of hire. Once licensed, they will perform duties that do not require the professional judgment of a pharmacist. These duties include marketing the IM2 program to provider clinics, presenting the program's benefits, explaining the Clinical Drug Therapy Management (CDTM) agreement, collecting desired disease state settings and medications, and sharing the collaborative practice model. They will also work with the marketing team on promotional materials and assist in patient enrollment for the telehealth program, manage telehealth logistics, and update pharmacy performance trackers. The role also involves undertaking projects as the program expands. Licensed Pharmacy Technicians may also be trained in pharmacy operations, adhering strictly to written procedures and guidelines, with deviations approved by a supervising pharmacist. The service population ranges from birth to elder adults.

Requirements

Under the supervision of a licensed pharmacist, assist in the various activities of the IM2 program.
Get licensed as a pharmacy technician within 1 month of hire.
Function in strict accordance with standard, written procedures and guidelines, with deviations approved by the supervising pharmacist.
Effective oral and written communication skills.
An aptitude for working with other health care professionals.
High School or GED Graduate.
Pharmacy Technician license mandatory within 1 month of hire date.
Pharmacy technician program Certification required in line with state law mandates. Must get certified within the timeframe of the state candidate is working in.

Nice To Haves

Once a licensed Pharmacy Technician, they may be trained in operations within the pharmacy as well.

Responsibilities

Assists the pharmacist in the preparation of patient, physician and nursing education.
Assists the pharmacist in the retrieval of accurate, concise, applicable and timely drug information.
Obtains clinical pharmacokinetic data to assist the pharmacist in designing effective, safe, and economical therapeutic medication regimens, including the calculation of creatinine clearance in appropriate patients.
Assist with publishing and distributing newsletters and notices.
Effectively supports management.
Completes work activities through effective management of time, tasks and available resources.
Manages own conduct, performance and attitude, including time, space and paper; ethics; attendance and punctuality; and customer focus.
Participates in implementing goals and objectives and policy and procedures of the department and facility.
Performs other duties as assigned or scheduled
Marketing of IM2 program to Providers Clinic
Going to provider offices to spread awareness about the program.
Presentations about the IM2 program.
Sharing the importance of why patients should join the program.
Giving information about the Clinical Drug Therapy Management (CDTM) agreement to providers.
Collecting all desired disease state settings and medications needed. (orals, infusions, etc)
Sharing the collaborative practice model to Provider offices and clinics.
Answering any questions about the program and sharing testimonials from patients in the program.
Working with the Marketing Team at Insight to get the following accomplished: Brochures, Posters, Website enhancement, flyers, interviews, and videos on the full scope of the IM2 program through Insight
Assisting in calling patients to be enrolled in the telehealth program, being forerunners of the logistics of the telehealth program with the pharmacy department, and making daily updates to the pharmacy performance trackers for the program.
All projects given by leadership as program expands