Clinical Support Assistant I or II (Administrative / Medical Assistant)

Penobscot Community Health Care•Bangor, ME

5h•$19 - $31•Onsite

About The Position

PCHC’s Community Care & Geriatrics team is hiring one team member to support providers in delivering patient-centered care at Harbor Hill, a rehabilitation and nursing home in Belfast, Maine. The role combines care coordination, clinical support, and relationship-building with patients and facility staff. Placement as Clinical Support Assistant I (Administrative Support) or Clinical Support Assistant II (Clinical/Medical Assistant) depends on the candidate’s qualifications, experience, and clinical training. The position works closely with providers and care teams to organize and coordinate patient care. The Assistant prepares for visits, maintains schedules and records, coordinates with facility staff, supports providers during assessments and minor procedures, and helps keep documentation and billing tasks on track. The Clinical Support Assistant II level includes the Assistant I responsibilities and may also provide hands-on clinical support, depending on training and qualifications. This is a full-time position with four 10-hour shifts scheduled within typical Monday–Friday business hours. The role requires travel within the Greater Belfast Area; mileage is reimbursed under PCHC’s Business Travel and Expense Reimbursement Policy. The position is based at Harbor Hill in Belfast, Maine, a designated healthcare facility subject to Maine healthcare-worker immunization requirements.

Requirements

High school diploma or equivalent.
At least two years of experience in a healthcare, nursing home, assisted living, or similar setting.
Current Healthcare Provider Basic Life Support training and certification issued by the American Heart Association, American Red Cross, or American Health & Safety Institute; must obtain it within two weeks of hire if not current.
Valid driver’s license with an acceptable driving record and/or an appropriate length of driving experience for insurance purposes.
For Clinical Support Assistant II, evidence of Medical Assistant training, including the essential job functions, knowledge, skills, and abilities outlined for that level.
If hired, provide a Certificate of Immunization or Proof of Immunity for Rubeola (measles), Mumps, Rubella (German measles), Varicella, Hepatitis B, and Influenza.

Nice To Haves

Graduation from an accredited Medical Assistant program or CMA, RMA, or CCMA certification is preferred for Clinical Support Assistant II.
Candidates prepared to obtain Medical Assistant certification within 60 days of hire are encouraged to apply.

Responsibilities

Prepare for patient visits using medical records, Health Info Net, facility documentation, and other resources.
Help providers track acute, chronic, and regulatory visits, admissions, and discharges.
Maintain accurate provider schedules and coordinate appointments with facility staff.
Help identify and contact patients who need follow-up care.
Assist providers with patient assessments and minor procedures.
Gather laboratory and imaging reports and ensure providers have information and resources needed to deliver care.
Maintain accurate patient records and visit documentation.
Assist with billing-related tasks and follow up on incomplete information.
Build positive working relationships with providers, facility staff, and colleagues, using compassion, sound judgment, and a collaborative approach.
For Clinical Support Assistant II, as applicable to training and qualifications: perform blood draws and collect specimens; obtain patient vital signs; administer prescribed medications, routine immunizations, and therapeutic injections under provider direction; provide inhalation medications via nebulizer; perform ear irrigation and dressing changes under provider supervision; and maintain clinical logs, inventory, and quality-control processes to support regulatory compliance.