Administrative Support II
About The Position
CTS is an internal custom upfitter that provides service options to enhance Freightliner and Western Star models. The Administrative Support II role supports the CTS Sales team and DTNA Controlling and interacts with the DTNA dealer network. The team emphasizes cross-communication and the DTNA culture of Simpler, Faster, Stronger. The position oversees invoicing for direct-bill dealers and customers, as well as manual invoicing processes. It also provides backup sales-order entry and completion support for CTS locations and completes Goods Receipts, assisting with discrepancies involving packing slips, procurement, and accounting. The role is hybrid in Cleveland, North Carolina, with four days per week in the office and one day remote. Relocation assistance is unavailable. The starting hourly pay range is $25.48–$32.69, with the offer dependent on knowledge, skills, and experience. Applicants must be legally authorized to work permanently in the country where the position is located; visa sponsorship is not available. The final candidate must complete a criminal background check and may be required to complete a pre-employment drug screen.
Requirements
- At least 1 year of relevant DTNA experience, or an associate degree plus 1 year of relevant experience.
- Excellent oral and written communication skills.
- Strong organization and ability to multitask.
- Knowledge of MRP functions.
Nice To Haves
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
- Experience with SAP/cbFC.
- Experience with IMS.
- Experience with Shoptech.
- Experience with OMT.
- Experience with the IQ Enterprise System is preferred.
Responsibilities
- Oversee invoicing for direct-bill dealers and customers and manage manual invoicing processes.
- Make manual adjustments for specific billing requests.
- Work with dealers to address incorrect or duplicate billing.
- Provide the sales team with feedback about incorrect pricing or invoices that do not align with the original sales quotation.
- Back up CTS locations in sales-order entry and completion.
- Enter sales orders obtained from a weekly report.
- Complete sales-order paperwork from the shop floor.
- Complete Goods Receipts for CTS locations.
- Provide feedback and support on packing-slip discrepancies and help resolve them with CTS procurement and accounting.
Benefits
- 401(k) company contribution with company match up to 6%, plus a non-elective company contribution of 3–7% depending on age.
- Starting at 4 weeks of paid vacation.
- 13 or more calendar holidays.
- 8 weeks of paid parental leave.
- Employee assistance program.
- Comprehensive healthcare plans.
- Wellness programs.
- Onsite fitness at some locations.
- Tuition assistance.
- Paid volunteer time off.
- Short-term and long-term disability plans.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
