Administrative Support II
About The Position
CTS is an internal custom upfitter providing service options for Freightliner and Western Star models. The Administrative Support II role supports the CTS Sales team and DTNA Controlling and interacts with the DTNA dealer network. The position oversees invoicing for direct-bill dealers and customers, including manual invoicing and adjustments, and provides backup support for CTS sales order entry and completion. It also completes goods receipts for CTS locations and helps resolve packing-slip discrepancies with CTS procurement and accounting. The position is based in Cleveland, North Carolina, with a hybrid schedule of four days per week in the office and one remote day. Relocation assistance is not available. The role is not open to visa sponsorship or to existing visa holders; applicants must be legally authorized to work permanently in the country where the position is located.
Requirements
- One year of relevant DTNA experience, or an associate degree plus one year of relevant experience.
- Excellent oral and written communication skills.
- Strong organization and ability to multitask.
- Knowledge of MRP functions.
Nice To Haves
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
- Experience with SAP/cbFC, IMS, Shoptech, or OMT.
- Experience with the IQ Enterprise System.
Responsibilities
- Oversee invoicing for direct-bill dealers, customers, and manual invoicing processes.
- Make manual adjustments for specific billing requests.
- Work with dealers to resolve incorrect or duplicate billing.
- Provide the Sales team feedback about incorrect pricing or invoices that do not align with the original sales quotation.
- Provide backup support for CTS locations with sales order entry and completion.
- Enter sales orders obtained from weekly reports.
- Complete sales order paperwork from the shop floor.
- Complete goods receipts for CTS locations.
- Provide feedback and support on packing-slip discrepancies and help resolve them with CTS procurement and accounting.
Benefits
- Starting hourly pay range of $25.48–$32.69 USD, dependent on knowledge, skills, and experience.
- 401(k) company contribution with a company match up to 6%, plus a non-elective company contribution of 3–7% depending on age.
- Starting at four weeks of paid vacation.
- 13 or more calendar holidays.
- Eight weeks of paid parental leave.
- Employee assistance program.
- Comprehensive healthcare plans and wellness programs.
- Onsite fitness facilities at some locations.
- Tuition assistance.
- Volunteer paid time off.
- Short-term and long-term disability plans.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
