Clinical Supervisor - Crisis Stabilization and Resource Center

Sarpy Office•Papillion, NE

20h

About The Position

The Clinical Supervisor leads clinical services at the Crisis Stabilization and Resource Center, providing on-site crisis intervention and assessment while managing day-to-day program operations. The role supervises Emergency Community Support workers, a full-time therapist, and an on-call therapist pool, and provides clinical leadership with a high degree of independence. The supervisor assesses client needs, develops intervention plans with clients, makes referrals, and applies sound judgment in complex cases. The position oversees staffing, crisis access and coverage, program fidelity, and implementation of new models. It also maintains relationships with law enforcement, hospital emergency rooms, and other community resources; supports client referrals and follow-up; and completes clinical, billing, contract, and outcome documentation. After-hours coverage is required only when an on-call therapist cannot cover, though schedule flexibility—including evening and overnight availability—is needed when necessary. The position works in a collaborative, trauma-informed environment and may perform essential functions at the company's physical work site or remotely as needed.

Requirements

Master's degree in Social Work or Counseling.
Independent licensure where applicable by state regulations.
Licensed in Nebraska.
Five years of experience as a therapist.
Valid driver's license and acceptable driving record.
Ability to maintain a flexible work schedule, including evening and overnight availability when needed.
Strong non-judgmental approach, self-care practices, emotional regulation, and stress management.
Integrity and honesty in personal and professional conduct.
Critical-thinking skills and ability to look beyond the surface of clients' issues.
Commitment to continuous learning and staying current on research and treatment approaches.
Active listening skills.
Organization and time-management skills, including tracking paperwork and client insurance information.
Clear, concise, honest, and direct verbal and written communication skills.

Responsibilities

Provide on-site crisis intervention and assessment of clients.
Determine client needs and recommend or refer clients to the appropriate level of care.
Develop intervention plans with client participation, identifying immediate treatment needs and follow-up.
Handle complex cases using sound clinical judgment.
Supervise Emergency Community Support workers, a full-time therapist, and an on-call therapist pool.
Lead hiring, supervision, staff development, performance evaluation, documentation, and QIT for assigned staff.
Supervise interns and students as expected.
Manage day-to-day clinical operations for assigned programs, including crisis access and coverage, staffing, fidelity, and implementation of new models.
Provide after-hours coverage when needed if an on-call therapist cannot cover, and maintain schedule flexibility including evening and overnight availability when needed.
Maintain relationships with law enforcement agencies, hospital emergency rooms, and other key community resources.
Develop and deliver presentations for law enforcement and other community contacts as needed.
Refer clients to Heartland Family Service programs and community services, including for concurrent services or aftercare, and follow up to complete referrals.
Build connections between the agency and the larger community to support fundraising and friend-raising efforts.
Track and document contract data for funder reporting, outcomes, and internal program monitoring.
Complete clinical and billing case documentation and maintain timely, complete clinical records.
Complete required reports, statistics, and other requirements accurately and promptly, and follow program and agency procedures and policies.
Maintain a courteous and caring attitude toward clients, volunteers, and visitors, and collaborate with program and agency staff.
Develop personal and program-related skills through internal and external training.
Create, maintain, and share a dynamic self-care plan.
Perform essential functions at the company's physical work site or remotely as needed, and carry out other program-related duties as assigned.