Clinical Studio Manager

Rowan•Des Moines, IA

9d•Onsite

About The Position

The Clinical Studio Manager pierces and oversees the daily operations of Rowan’s ear-piercing studio, ensuring excellent customer service and a clean, safe, welcoming environment. The role combines clinical care, customer experience, retail sales, team leadership, studio operations, training, and administrative responsibilities. The manager leads by example on the selling floor, supports a team of Nurse Piercers and Sales Associates, and is accountable for studio performance, sales targets, and compliance with Rowan’s clinical safety standards. The position is full-time, with five full days of work per week and availability for three weekends per month. The role is based at Rowan’s Jordan Creek studio. The advertised annual base salary is $65,000–$75,000, with eligibility for a monthly Studio Manager bonus program and earned tips.

Requirements

Active RN or LPN/LVN license.
Three to five years of experience in retail management, preferably in a similar service-oriented environment.
Strong leadership skills and the ability to inspire, motivate, and develop a team.
Customer-focused approach and ability to lead by example on the selling floor.
Demonstrated ability to drive sales and optimize store profitability.
Excellent customer service skills and enthusiasm for creating memorable customer experiences.
Ability to work a flexible schedule, including weekends and holidays.
Ability to adapt to multiple priorities in a fast-paced environment while meeting daily standards and financial goals.
Comfort using technology, software systems, and point-of-sale systems.
Understanding of retail operations, including inventory management and visual merchandising.
Strong organizational and multitasking abilities.
Excellent verbal and written communication skills.
Proficiency with Google Suite, including Calendar, Gmail, Sheets, and Documents.
Analytical skills, including basic retail math, inventory on-hand calculations, and sales tracking.
Ability to climb ladders, bend, lift, push, and reach above and below the waist; lift up to 25 pounds; and stand for a full eight-hour shift.

Nice To Haves

Jewelry experience.
Knowledge of health and safety regulations, particularly those related to piercing.

Responsibilities

Provide safe, professional piercing services and create a memorable, celebratory experience for customers.
Communicate with customers throughout the piercing experience, assess ear placement, offer styling advice, and educate customers about aftercare.
Maintain sterile and aseptic piercing stations, procedure trays, instruments, and supplies, and sterilize jewelry and needle piercing instruments.
Greet and engage customers, assist them and their companions with Rowan jewelry, and address inquiries, concerns, and complaints professionally.
Maintain a clean, welcoming, and safe studio and selling floor, and promptly resolve customer experience issues.
Engage with the local community to increase brand awareness, traffic, and appointments.
Lead, coach, and develop Nurse Piercers and Sales Associates while promoting Rowan’s values, customer service, and clinical safety standards.
Drive studio performance, revenue growth, sales, and profitability by setting targets, coaching the team, and optimizing appointments, inventory sell-through, and staffing coverage.
Partner with the District Manager on scheduling within labor allocations, audit payroll accuracy, manage time-off requests, address staffing issues, and recruit for open studio positions.
Oversee inventory management, POS accuracy, loss prevention, and compliance with studio policies and procedures.
Ensure visual merchandising, displays, fixtures, and product presentation meet Rowan’s brand standards.
Train and onboard staff on procedures, safety protocols, customer experience standards, and product knowledge; mentor new nurses in Rowan’s Clinical Piercing Standards.
Prepare studio performance reports covering sales, customer feedback, and operational opportunities.
Manage studio budgets, track expenses, and work toward financial targets.
Coordinate with corporate teams on marketing initiatives, product launches, and company-wide activities.