Clinical Studio Manager

Rowan • Des Moines, IA

11d • $65,000 - $75,000 • Onsite

About The Position

The Clinical Studio Manager (CSM) pierces and oversees the daily operations of Rowan’s ear-piercing studio, ensuring excellent customer service and maintaining a clean, safe, and welcoming environment. The manager leads the studio team, including Nurse Piercers and Sales Associates, and is accountable for studio performance, sales targets, revenue growth, and adherence to Rowan’s clinical safety standards and operating procedures. The role combines hands-on piercing and customer care with team leadership, retail operations, inventory management, training, and administrative responsibilities.

The CSM creates a celebratory customer experience while delivering safe, professional piercing services. This includes evaluating ears and recommending placement and styling, communicating clearly throughout the procedure, and educating customers about aftercare. The manager also coaches and develops staff, oversees scheduling and recruitment, maintains product presentation and inventory controls, and coordinates with corporate teams on marketing and product initiatives.

This is a full-time role with a schedule of five full days per week and availability for three weekends per month. The position is based at Rowan’s Jordan Creek studio. The annual base salary is $65,000–$75,000, with eligibility for a monthly Studio Manager bonus program and earned tips.

Requirements

• Active RN or LPN/LVN license.
• Three to five years of experience in retail management; service-oriented experience is preferred.
• Strong leadership skills and the ability to inspire, motivate, and develop a team.
• Customer-focused approach and ability to lead by example while delivering memorable customer experiences.
• Demonstrated ability to drive sales and optimize store profitability.
• Excellent customer service skills.
• Ability to work a flexible schedule, including weekends and holidays.
• Ability to thrive in a fast-paced environment, adapt to multiple priorities, and meet daily standards and financial goals.
• Comfort using technology, software systems, and point-of-sale systems.
• Knowledge of retail operations, including inventory management and visual merchandising.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency with Google Suite, including Calendar, Gmail, Sheets, and Documents.
• Analytical ability, including basic retail math, calculating inventory on-hand, and tracking sales.
• Ability to climb ladders, bend, lift, push, and reach above and below the waist; ability to lift up to 25 pounds.
• Ability to stand for a full eight-hour shift.
• Commitment to follow through on commitments.

Nice To Haves

• Jewelry experience.
• Knowledge of health and safety regulations, particularly those related to piercing.

Responsibilities

• Perform ear-piercing services and create safe, memorable customer experiences in a celebratory atmosphere.
• Ensure customer safety and comfort and maintain a smooth flow of care throughout the piercing experience.
• Communicate professionally with clients and educate them about aftercare and Rowan’s After Care products.
• Evaluate customers’ ears, recommend earring placement, and provide personalized styling advice.
• Maintain sterile and aseptic conditions at the nurse station and procedure tray; clean and sanitize surfaces, instruments, and supplies.
• Apply knowledge of skin care and infection prevention and control during piercing services.
• Welcome and engage customers, assist with jewelry selection and styling, and deliver exceptional service while working alongside the team on the selling floor.
• Address customer questions, concerns, and complaints professionally and resolve issues promptly.
• Maintain a clean, safe, and welcoming studio and selling floor, and engage with the local community to build brand awareness, traffic, and appointments.
• Lead, coach, and develop Nurse Piercers and Sales Associates to meet customer service and clinical safety standards.
• Set expectations and targets, foster an inclusive team culture, and drive studio performance and revenue growth.
• Coordinate staff scheduling with the District Manager within labor allocations; manage time-off requests, staffing issues, and payroll accuracy.
• Recruit for open studio positions.
• Oversee inventory management, POS accuracy, loss prevention, and compliance with policies and standard operating procedures.
• Meet or exceed individual and studio sales targets and performance metrics, including average order value, revenue targets, and customer lifetime value.
• Drive sales and profitability through appointment optimization, inventory sell-through, and appropriate daily staffing coverage.
• Ensure visual merchandising, displays, fixtures, and product presentation comply with brand guidelines.
• Ensure compliance with health and safety regulations, particularly those governing ear-piercing procedures.
• Keep piercing stations, including the nurse cart, mayo stand, and nurse nook, stocked and ready for customers.
• Sterilize jewelry and needle-piercing instruments.
• Mentor and train new nurses in Rowan’s clinical piercing standards, including through shadowing and observation of customer interactions.
• Train and onboard new staff on procedures, safety protocols, customer experience standards, and product knowledge.
• Provide ongoing coaching, feedback, and development opportunities to improve team skills and performance.
• Prepare reports on studio performance, sales, customer feedback, and operational opportunities.
• Manage studio budgets, track expenses, and work toward financial targets.
• Coordinate with corporate teams on marketing initiatives, product launches, and company-wide activities.

Benefits

• Annual base salary of $65,000–$75,000.
• Eligibility for the Studio Manager Monthly bonus program and earned tips.
• Paid accrued vacation and sick time for full-time employees.
• Medical, dental, and vision health plans for full-time employees.
• Employee Assistance Program resources.
• 401(k) and Roth IRA plans.
• Employee discounts on products and services.
• Team Member Referral Bonus plan for studio positions.
• Reasonable accommodations for individuals with disabilities, subject to the stated conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed