Studio Manager

Lucid Motors•King of Prussia, PA

12d

About The Position

As a Studio Manager within a Lucid studio, you will directly manage, coach, develop, and support a team in articulating and delivering the Lucid brand and ownership experience. Reporting to the Market Leader, you will lead the studio team and processes to achieve location targets. The role requires strong organization and leadership, efficient operations management, agility, and a focus on coordinating and developing team members to provide exceptional customer experiences through education and engaging interactions. You will provide organization, support, and counsel to the team to ensure a seamless experience for guests and the Lucid community. The Studio Manager is responsible for business health, customer experience, employee engagement, and studio operations. This includes coaching the team toward test-drive, delivery, and productivity goals; supporting customer-facing activities; managing high-potential and VIP customers; recruiting and developing a high-performing team; planning and tracking business targets; and overseeing studio operations from reservation through delivery. The role is hands-on and operates in a fast-paced retail environment where innovation and change are expected.

Requirements

4–8 years of related professional experience.
A bachelor's degree or equivalent in business, marketing, or a related discipline.
Curiosity about and passion for electric vehicles, the premium vehicle market, and its competitive landscape.
Excellent communication, leadership, and organizational skills.
Ability to nurture and lead exceptional customer-oriented teams.
Willingness to be hands-on with all studio operations.
Understanding of the importance of data.
Sales-driven and team-oriented approach.
Ability to work evenings and weekends in a retail environment.
Ability to obtain appropriate state DMV licensing, where applicable.
Valid driver's license with no suspensions within the past year.
Drivers under 21 must have held a driver's license for at least three years and successfully complete Lucid training upon hire.
Ability to twist, bend, squat, reach, and stand for extended periods, with or without reasonable accommodation.

Nice To Haves

Familiarity with CRM tools.

Responsibilities

Coach and motivate the team to meet test-drive, delivery, and productivity goals.
Demonstrate leadership through role-playing and an active presence in customer-facing areas.
Train and develop the team on Lucid products and delivery processes.
Analyze data to determine optimal business strategies.
Set individual goals and establish processes and routines that build pipeline, create owners, and support studio goals.
Ensure the team is fluent in Lucid product knowledge, relevant automotive offerings, and the competitive landscape.
Drive excellence across business operations and work toward location expectations.
Lead, value, and inspire the team to prioritize customer service and deliver the Lucid experience.
Ensure employees provide a best-in-class experience on the studio floor, during test drives, and through lead follow-up.
Act as a Senior Studio Associate for high-potential customers and manage VIP clientele.
Coach and train the team to deliver an exceptional experience that engages customers both emotionally and intellectually.
Provide targeted coaching and skill development through weekly one-on-one meetings.
Recruit, train, and develop a high-performing, customer-focused team, filling positions in a timely manner.
Provide leadership and direction to support seamless experiences for customers and the Lucid community.
Develop inclusive, diverse, and high-performing teams through efficient processes and teaching moments.
Set goals, timelines, and target lists for Studio Associates and track timely execution on lead generation and market initiatives.
Plan business operations, develop monthly attainment plans, and communicate results to the team.
Manage leads, appointments, and reservations; communicate company initiatives; and motivate the team through coaching, performance management, and training.
Own studio operations to ensure a frictionless customer journey from reservation through delivery.
Supervise product merchandising, inventory, and displays.
Manage and coordinate studio team scheduling.
Partner with Retail Operations and coordinate with vendors and service providers as needed.
Ensure facility maintenance and showroom presentation adhere to brand standards.
Assist with daily operations as needed.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life coverage
Disability coverage
Paid time off
Paid holidays
Paid sick leave
401(k) retirement plan
Eligible employees may participate in Lucid's equity program and/or a discretionary annual cash incentive program.