Clinical Specialist- Albany/ Syracuse, NY

PROCEPT BioRobotics • New York, NY

1d

About The Position

The Clinical Specialist supports PROCEPT BioRobotics systems by providing product training, clinical education, and in-procedure support. The role helps ensure safe, efficient operating-room workflows through case setup, troubleshooting, in-service education, installations, and software updates. The specialist guides surgeons through onboarding and competency milestones, supports procedural scheduling, and maintains accurate case logs and related documentation.

Working closely with Sales, the specialist helps identify opportunities for utilization growth and account retention. The role also collaborates with internal teams and shares field insights with Sales, Marketing, and R&D to inform product enhancements, surgeon experience, and program improvements. It requires independent judgment, adaptability, attention to detail, and a strong commitment to safety, quality, regulatory compliance, and customer satisfaction. Frequent regional travel is required, with travel of 75% or greater as necessary.

Requirements

• Bachelor’s degree or equivalent experience.
• Strong interest in medical devices and robotics.
• Achieve clinical proficiency to independently cover a case within 60 days after graduation from the internal Aqua Academy sales training program; up to 30 days of supplemental coaching may be available if needed.
• Strong communication and presentation skills, with the ability to educate and engage audiences.
• Collaborative, customer-focused approach and commercially aligned mindset.
• Ability to influence surgeon adoption and drive procedural growth.
• Hands-on, adaptable approach and willingness to execute tactically in the field.
• Analytical thinking, attention to detail, and problem-solving skills.

Nice To Haves

• 2–4 years of clinical experience preferred.

Responsibilities

• Deliver product training and clinical education to surgeons, staff, and new users.
• Support live procedures across assigned accounts, including operating-room workflow, setup, and troubleshooting.
• Provide in-service and field support, including installations and software updates.
• Coordinate procedural scheduling and improve efficiency to maximize case coverage.
• Partner with Sales to identify opportunities for utilization growth and account retention.
• Collaborate with team members to improve program efficiency and support regulatory compliance.
• Support marketing and training events, including physical setup and presentations.
• Gather and share customer insights with Marketing and R&D to inform product and program enhancements.
• Maintain accurate case logs, expense records, and administrative documentation in Salesforce.
• Upload case logs to the central repository as required.
• Track surgeon progression through the surgeon pathway and ensure completion of onboarding and competency milestones.
• Travel 75% or greater as necessary to support the region.

What This Job Offers

• Job Type: Full-time