Clincial Specialist, CRM- Albany
About The Position
The Clinical Specialist provides technical, clinical, educational, operational, and sales support for Cardiac Rhythm Management (CRM) products and therapies. The role works directly with physicians, hospital staff, customers, and field sales partners to support device implants, patient care, customer education, and territory objectives. This is a field-based position supporting the Albany/Upstate territory. It requires residence within the assigned area and regular travel to hospitals, clinics, and customer accounts, with approximately 80% travel and frequent independent driving. The position also includes weekend, holiday, urgent, and occasional after-hours customer coverage based on business needs.
Requirements
- High school diploma and 6+ years, an associate's degree and 4+ years, or a bachelor's degree and 2+ years of experience in healthcare, field sales, complex mathematics, mechanical concepts, science, or computing.
- Valid driver's license, active auto insurance, and a driving record that meets company standards.
- Ability to reside within the assigned territory and travel approximately 80% to customer accounts.
Nice To Haves
- Bachelor's degree in nursing, life sciences, or biomedical engineering.
- 2+ years of experience in a cardiac catheterization lab, electrophysiology lab, hospital, or clinic, with cardiology knowledge.
- Working knowledge of medical terminology and the medical device industry.
- Experience with Microsoft applications and Salesforce.
- Ability to meet customer and hospital vendor credentialing requirements.
Responsibilities
- Provide technical support for CRM devices and therapies, including device interrogations, system checks, implants, troubleshooting, and follow-up support.
- Educate physicians, hospital staff, office personnel, and field team members on CRM products, therapies, and solutions.
- Coordinate patient documentation, inventory, equipment resources, programmer software, and daily customer coverage.
- Collaborate with sales leadership and field partners to address customer needs and support territory sales objectives.
- Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide actionable field feedback.
- Maintain technical expertise on CRM products, therapies, patient management solutions, and new product introductions.
- Support the onboarding and development of new Clinical Specialists and Sales Representatives.
- Participate in weekend, holiday, urgent, and occasional after-hours customer coverage based on business needs.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Global well-being program
- Incentive plans
- 401(k) plan with employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
