Specialist, CRM

Mitsubishi Electric US • Vernon Hills, IL

3d

About The Position

The CRM Specialist is responsible for the administration, optimization, adoption, and overall health of the Salesforce platform across the organization. The role manages user access, security, permissions, workflow automation, reporting, support requests, and system enhancements, while partnering with Sales, Marketing, Customer Service, IT, Finance, HR, and other stakeholders to translate business needs into scalable solutions. It also supports Salesforce-SAP integrations and data harmony across connected applications, maintains data integrity, provides user training, and drives continuous process improvement so Salesforce supports business objectives and user productivity.

The position supports Finance and HR in maintaining accurate Sales Incentive Plan data for quarterly and half-year payouts, and may require up to 10% travel. Supervisory or managerial responsibilities are not part of the role.

Requirements

• At least 3 years of experience in a Salesforce Administrator and/or Analyst role, including hands-on experience.
• Strong Salesforce Platform and CRM Analytics/Analytics Studio product knowledge.
• Salesforce Administrator Certification.
• Bachelor’s degree, preferably in Data Analytics, Big Data, or IT.
• Excellent oral and written communication skills and ability to interact effectively with all levels of management.
• Ability to review and analyze prospective company and sales data comfortably and credibly.
• Excellent project management skills.
• Effective time management skills.
• Ability to prioritize and escalate issues appropriately.

Nice To Haves

• Demonstrated continued personal and professional development.
• Active participation in the Salesforce community.
• Experience with SAP S/4HANA, Tableau, cloud applications, CRM Analytics, Maps and Territory Management, and Service Cloud.
• Business Analyst Certification.

Responsibilities

• Administer and maintain the overall health of the Salesforce platform, providing a secure, reliable, and user-friendly environment.
• Manage user provisioning and deactivation, role hierarchy, profiles, permission sets, licenses, and access controls.
• Maintain Salesforce security, governance, and compliance, including permissions, sharing rules, and platform controls.
• Design, implement, and support workflow automation, approval processes, flows, validations, and other enhancements.
• Gather and document business requirements and translate them into scalable Salesforce solutions that follow best practices.
• Support Salesforce-SAP integrations by troubleshooting issues, coordinating with IT, and ensuring reliable data exchange.
• Develop, maintain, and optimize Salesforce reports, dashboards, and analytics for business decisions and operational visibility.
• Manage and prioritize Salesforce support requests, system issues, and enhancement tickets, ensuring timely resolution and stakeholder communication.
• Lead end-user training, create documentation, communicate platform updates, and provide ongoing user support.
• Evaluate Salesforce capabilities, releases, and third-party solutions and recommend enhancements.
• Support Finance and HR in ensuring accurate Sales Incentive Plan data for quarterly and half-year payouts.
• Ensure data harmony across integrated applications, including SAP S/4HANA, Tableau, cloud applications, CRM Analytics, Maps and Territory Management, and Sales and Manufacturing Cloud; liaise with IT on issues.

Benefits

• 401(k) eligibility
• Medical benefits
• Paid time off, including vacation and sick time
• Parental leave
• Potential commissions, incentive compensation, and discretionary awards, depending on position and applicable criteria

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level