Clincial Specialist, CRM- Rhode Island
About The Position
The Clinical Specialist supports Medtronic’s Cardiac Rhythm Management (CRM) products and therapies through technical, clinical, educational, operational, and sales support. The role works directly with physicians, hospital staff, customers, and field sales partners to support device implants, patient care, customer education, and territory objectives. It is field-based, with regular travel to hospitals, clinics, and customer accounts, approximately 80% travel, and frequent independent driving. The posting describes the territory as Rhode Island, while also stating in the required qualifications that the employee must reside within the Ann Arbor, Michigan territory. The position requires maintaining technical expertise on CRM products, therapies, patient management solutions, and new product introductions. It also includes weekend, holiday, urgent, and occasional after-hours customer coverage based on business needs. The role is eligible for a Sales Incentive Plan in addition to base salary.
Requirements
- High school diploma and 6+ years, associate degree and 4+ years, or bachelor’s degree and 2+ years of experience in healthcare, field sales, complex mathematics, mechanical concepts, science, or computing.
- Valid driver’s license, active auto insurance, and a driving record that meets company standards.
- Ability to reside within the assigned territory and travel approximately 80% to customer accounts.
- For baccalaureate degrees earned outside the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Nice To Haves
- Bachelor’s degree in nursing, life sciences, or biomedical engineering.
- 2+ years of experience in a cardiac catheterization lab, electrophysiology lab, hospital, or clinic with cardiology knowledge.
- Working knowledge of medical terminology and the medical device industry.
- Experience with Microsoft applications and Salesforce.
- Ability to meet customer and hospital vendor credentialing requirements.
Responsibilities
- Provide technical support for CRM devices and therapies, including device interrogations, system checks, implants, troubleshooting, and follow-up support.
- Educate physicians, hospital staff, office personnel, and field team members on CRM products, therapies, and solutions.
- Coordinate patient documentation, inventory, equipment resources, programmer software, and daily customer coverage.
- Collaborate with sales leadership and field partners to address customer needs and support territory sales objectives.
- Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide actionable field feedback.
- Maintain technical expertise on CRM products, therapies, patient management solutions, and new product introductions.
- Support the onboarding and development of new Clinical Specialists and Sales Representatives.
- Participate in weekend, holiday, urgent, and occasional after-hours customer coverage based on business needs.
Benefits
- Competitive salary and flexible benefits package.
- Sales Incentive Plan (SIP).
- Health, dental, and vision insurance.
- Health Savings Account and Healthcare Flexible Spending Account.
- Life insurance and short-term and long-term disability benefits.
- Dependent daycare spending account.
- Tuition assistance or reimbursement.
- Global well-being program.
- 401(k) plan with employer contribution and match.
- Paid time off and paid holidays.
- Employee Stock Purchase Plan.
- Employee Assistance Program.
- Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
- Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
