Clinical Specialist, Enabling Technologies (NYC)
About The Position
The Clinical Specialist with Stryker Instruments Enabling Technologies provides clinical product support to end users and on-site guidance during surgical procedures. The role trains surgeons and operating room staff and provides clinical and technical support in operating the company's navigation technologies, equipment, and instruments to support procedural efficiency. It also prepares pre-operative scans, assists with pre-operative planning and intra-operative guidance, and provides case coverage at customer accounts. The Clinical Specialist supports sales-plan execution and increased use of navigation technologies by growing volume with current and potential customers. This includes communicating product benefits, building relationships with key customers, collaborating with Sales Representatives and Marketing on product performance, and obtaining purchase orders for products and services used during procedures. The position also requires timely and accurate complaint reporting under the company's quality system. This is a field-based role with 30% travel. The position may require off-hours, weekend, and holiday work to support business needs. It involves handling instruments that may be contaminated by blood or other bodily fluids and requires the ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds constantly to move objects. A valid driver's license is required.
Requirements
- Bachelor's degree preferred, or 6 years of clinical experience.
- Valid driver's license.
- Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects.
- Ability to handle instruments that may have been contaminated by blood or other bodily fluids.
Nice To Haves
- Bachelor's degree.
- Sales and/or marketing experience.
Responsibilities
- Provide clinical product support to end users and on-site guidance and assistance during surgical procedures.
- Train surgeons and operating room staff and provide clinical and technical support in operating the company's navigation technologies, associated equipment, and instruments.
- Establish and maintain relationships with operating room and hospital staff, including surgeons and nurses.
- Prepare pre-operative scans for use with the company's Enabling Technologies system and assist surgeons with pre-operative planning and intra-operative guidance.
- Submit prompt and accurate complaint reports in accordance with the Stryker Enabling Technologies quality system.
- Provide case coverage at customer accounts.
- Support execution of the sales plan and grow navigation technology utilization by increasing volume with current and potential customers.
- Promote the clinical benefits of products and build strong, positive relationships with key customers at target accounts.
- Collaborate with Sales Representatives and Marketing to increase communication about product performance.
- Obtain purchase orders for products and services consumed during surgical procedures.
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What This Job Offers
Job Type
Full-time
