Clinical Specialist, Pain Interventions - Milwaukee, WI

Medtronic • Milwaukee, WI

2d • $76,000 - $114,000 • Onsite

About The Position

Medtronic’s Clinical Specialist supports Neuromodulation Pain and Targeted Drug Delivery therapies through surgical coverage, patient follow-up, troubleshooting, customer service, education, and basic market development as needed. This is a field-based position in Milwaukee, Wisconsin, covering the surrounding area and, when needed, other districts. The specialist provides technical support during procedures, supports patients throughout the clinical process, and educates clinicians and staff on Medtronic products and therapies. The role also includes account and inventory management, compliance documentation, collaboration with colleagues and leadership, and mentoring Associate Clinical Specialists. The position requires schedule flexibility for clinical events, including some evenings, nights, weekends, and overnight travel.

Requirements

• High school diploma or GED and at least 6 years of clinical or medical sales experience; or an Associate's degree and at least 4 years of such experience; or a Bachelor's degree and at least 2 years of such experience.
• Valid driver's license and active vehicle insurance policy.
• Ability to use healthcare universal precautions to minimize exposure to infectious disease and radiation.
• Ability to serve as the primary resource for scheduled and unscheduled clinical events, with periodic weekend, evening, and night work and possible overnight travel within the district or neighboring districts.
• Ability to work efficiently and autonomously with little direction outside clinical events.
• Ability to attend national and district meetings and other requested training.
• Ability to wear a 7–9 lb protective lead apron for extended periods in the operating room.
• Ability to lift up to 40 lbs.
• Ability to sit, stand, and/or walk for more than 8 hours per day.
• Ability to bend, stoop, squat, and balance frequently.
• Close and distance vision, depth perception, and ability to adjust focus, including for travel and operating a personal computer.
• For U.S.-earned work in the role, unrestricted U.S. work authorization is required at hire and throughout employment; sponsorship is not offered for roles below Principal level.
• For a baccalaureate degree earned outside the United States, the degree must satisfy the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).

Nice To Haves

• Registered nurse or other healthcare professional with experience in a sterile environment.
• Clinical experience with implantable neurological products and patient care.
• Experience servicing medical personnel on product use.
• Experience with a medical device or pharmaceutical company and clinical experience in a specialty area such as neurology, neurosurgery, orthopedics, operating room, pain management, or home health care.
• Understanding of basic reimbursement and the healthcare environment.

Responsibilities

• Represent Medtronic as a device specialist during surgical procedures by ensuring necessary equipment and products are available, providing technical support and device selection, and programming and testing device systems.
• Manage patients through all phases of the clinical process and educate them about the features and benefits of Medtronic products.
• Provide clinical support during surgeries, reprogramming, troubleshooting, and follow-up visits in hospitals and clinics.
• Educate and train physicians, hospital personnel, and office staff through individual teaching sessions, in-services, education programs, seminars, and symposia.
• Respond promptly and professionally to device-related inquiries from customers and patients.
• Remain flexible to support or attend clinical events outside normal business hours, including weekends and after-hours events, as directed by the Clinical Specialist Manager.
• Follow company policies and complete required event reporting and documentation using Medtronic technology tools.
• Manage inventory for case coverage, including timely transactions for used, sold, or transferred products; cycle-count accuracy; product retrievals; inventory turnover; and avoiding implantation of expired or held products.
• Contribute to quarterly district, regional, and national initiatives by partnering with colleagues and communicating regularly with leadership.
• Maintain working knowledge of competitive products.
• Visit accounts regularly to establish and maintain relationships with office staff and healthcare providers.
• Place customer-service orders for pending purchase orders and product replacement, and work with materials management to collect purchase orders for covered cases.
• Maintain understanding of personally applicable quality policies and systems.
• Assist management and Sales Training with training new district employees.
• Use Excel, a mobile phone, an iPad, a laptop, and/or a Samsung tablet regularly.
• Manage business expenses and budgets effectively and within the required timeframe.
• Mentor Associate Clinical Specialists.
• Complete therapy training assigned by Medical Education and corporate compliance training by its due date.
• Travel to cover cases within the district and occasionally in other districts as directed by the Clinical Manager.

Benefits

• Competitive salary and flexible benefits package.
• Sales Incentive Plan with the opportunity to earn incentive compensation for achieving or exceeding goals.
• For regular employees working 20 or more hours per week: health, dental, and vision insurance; Health Savings Account; healthcare Flexible Spending Account; life insurance; long-term disability leave; dependent daycare spending account; tuition assistance or reimbursement; and the Simple Steps global well-being program.
• For all regular employees: incentive plans; 401(k) plan with employer contribution and match; short-term disability; paid time off; paid holidays; Employee Stock Purchase Plan; Employee Assistance Program; Non-qualified Retirement Plan Supplement subject to IRS earning minimums; and Capital Accumulation Plan for Vice Presidents and above or subject to IRS earning minimums.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED