Clinical Specialist, Cranial & Spinal Technologies - Charlottesville, VA

Medtronic•Charlottesville, VA

4d•$76,000 - $114,000•Onsite

About The Position

Medtronic is seeking a Clinical Specialist for its Cranial & Spinal Technologies team. This field-based position provides clinical, technical, and product support to existing and prospective customers using Medtronic Neurosurgery, Navigation, and Robotic Assisted Surgery products and services. The specialist builds customer relationships, provides training, maintains system performance, fulfills service obligations, and serves as a primary customer contact for repair and technical support. The position requires residence within the assigned territory, frequent driving between accounts, and travel outside the territory as needed. The specialist supports technology-enabled procedures and installations, trains physicians and hospital personnel, and works closely with NRCs, CSMs, sales representatives, and other Surgical Synergy team members. The role also includes maintaining and upgrading systems, responding to customer issues, documenting service activity, sharing customer feedback and market opportunities, and supporting adoption of new image-guided products and applications. Work must comply with Medtronic’s Quality System, BCS requirements, company policies, and ethical standards. The role may require scheduled or unscheduled clinical support during evenings, nights, and weekends, overnight travel, and attendance at meetings and training. Physical demands include wearing a protective lead apron, lifting up to 40 pounds, and extended periods of sitting, standing, or walking.

Requirements

High school diploma or GED and at least 6 years of clinical, medical sales, or medical imaging/navigation/robotics experience; or an associate’s degree and at least 4 years of such experience; or a bachelor’s degree and at least 2 years of such experience.
Must reside within the assigned territory.
Valid driver’s license and active vehicle insurance policy; driving record will be reviewed.
Ability to drive approximately 50% of the time within the assigned territory and undertake overnight travel as needed.
Ability to serve as the primary resource for scheduled and unscheduled clinical events, including periodically working weekends, evenings, and nights.
Ability to work efficiently and autonomously with little direction outside clinical events.
Ability to attend national and district meetings and other training as requested.
Ability to use healthcare universal precautions to minimize exposure to infectious disease and radiation.
Ability to wear a 7–9 pound protective lead apron for extended periods in the operating room.
Ability to lift up to 40 pounds.
Ability to sit, stand, and/or walk for 8 or more hours per day, and frequently bend, stoop, squat, and balance.
Close vision, distance vision, depth perception, and ability to adjust focus, including in relation to travel and computer use.
For a bachelor’s degree earned outside the United States, the degree must satisfy the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).
For roles below Principal level, unrestricted U.S. work authorization is required at hire and throughout employment.

Nice To Haves

RT and/or MRI certification.
Prior experience with Image Guided Systems.
Prior experience with MRI.
Operating room experience.

Responsibilities

Coordinate, support, and collaborate with NRCs and Surgical Synergy team members during customer installations.
Represent Medtronic during technology-enabled procedures and provide technical assistance.
Maintain system hardware and software, install upgrades, and perform preventative maintenance.
Provide telephone clinical support and serve as the primary customer liaison for repair and technical support issues.
Use UNIX/LINUX commands to modify operating files.
Fulfill Software and Service Contract obligations and provide customer service according to individual needs.
Monitor the status of customer-site calls and issues, report complaints, and partner with CSMs and NRCs to resolve them.
Provide timely information to the district team about customer concerns, issues, and market opportunities.
File weekly site visit and customer contact reports and provide other reports and information as directed.
Educate and train physicians and hospital personnel on technical matters relating to technology-enabled procedures.
Serve as a clinical resource for surgeons, clinicians, and others receiving training.
Provide customers with tips, shortcuts, and suggestions, as appropriate.
Participate in sponsored customer training at designated sites for internal and external partners.
Train and provide resources to hospital staff so they can train their own personnel.
Continually train Surgical Synergy Clinical Support team members on current technology-enabled procedures.
Collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective users for Navigation and Robotics.
Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
Support more complex new image-guided products and applications for physicians and hospital staff.
Work with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectations.
Provide input on new product development based on field experience.
Document new and existing installations.
Comply with company policies and conduct business ethically.