Clinical Specialist, Cranial & Spinal Technologies - Lubbock, TX
About The Position
Medtronic is seeking a field-based Clinical Specialist, Enabling Technologies, supporting Neurosurgery, Navigation, and Robotic Assisted Surgery products and services in the Lubbock, Texas territory. The specialist provides clinical, technical, and product expertise to current and prospective customers, builds customer relationships, and trains physicians and hospital personnel. The position requires residence within the territory, travel to multiple accounts, driving, and occasional travel outside the territory. The role supports customer installations and technology-enabled procedures; maintains systems; addresses customer service and technical issues; and carries out duties in accordance with Medtronic’s Quality System and BCS requirements. The specialist works with Surgical Synergy team members, NRCs, CSMs, and sales representatives to support customers, installations, training, and product adoption. The role includes documentation and reporting, participation in meetings and events, and providing field feedback for product development. Work may involve scheduled and unscheduled clinical events, including evenings, nights, and weekends, as well as overnight travel. The position requires working independently outside clinical events and meeting physical demands such as wearing protective lead, lifting, and extended periods of standing, sitting, or walking.
Requirements
- High school diploma or GED and at least 6 years of clinical, medical sales, or medical imaging/navigation/robotics experience; or an associate degree and at least 4 years of such experience; or a bachelor's degree and at least 2 years of such experience.
- Must reside within the assigned territory and be able to travel to multiple accounts and outside the territory.
- Valid driver's license and active vehicle insurance; driving record will be reviewed.
- Ability to drive approximately 50% of the time within the assigned territory, with possible overnight travel.
- Ability to serve as the primary resource for scheduled and unscheduled clinical events, including periodic weekends, evenings, and nights.
- Ability to work efficiently and autonomously with little direction outside clinical events.
- Ability to attend national and district meetings and other training as requested.
- Ability to use healthcare universal precautions to minimize exposure to infectious disease and radiation.
- Ability to wear a 7–9 lb protective lead apron for extended periods in the operating room.
- Ability to lift up to 40 pounds; sit, stand, and/or walk for 8+ hours per day; and frequently bend, stoop, squat, and balance.
- Close and distance vision, depth perception, and ability to adjust focus, including in relation to travel and computer use.
- For U.S. baccalaureate degrees earned outside the United States, the degree must satisfy the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).
Nice To Haves
- RT and/or MRI certification.
- Prior experience with Image Guided Systems.
- Prior experience with MRI.
- Operating room experience.
Responsibilities
- Coordinate and collaborate with NRCs and Surgical Synergy team members on customer installations.
- Represent Medtronic and provide technical assistance during technology-enabled procedures.
- Maintain system hardware and software, install upgrades, and perform preventive maintenance.
- Provide telephone clinical support and customer service tailored to customer needs.
- Use UNIX/LINUX commands to modify operating files and fulfill software and service contract obligations.
- Serve as the primary Medtronic liaison for repair and technical support issues; track customer-site calls and issues and communicate customer concerns, issues, and market opportunities to the district team.
- Report complaints and partner with CSMs and NRCs to ensure resolution.
- File weekly site visit and customer contact reports and document new or existing installations.
- Educate and train physicians and hospital personnel on technical matters related to technology-enabled procedures; serve as a clinical resource for trainees.
- Provide customers with tips, shortcuts, and suggestions, and participate in in-house customer training at designated sites.
- Provide resources and training to hospital staff so they can train their own personnel, and continually train Surgical Synergy Clinical Support team members on current procedures and technologies.
- Collaborate with NRCs, Spinal Sales, and NS representatives to identify prospective users for Navigation and Robotics.
- Attend sales meetings, training programs, conventions, and trade shows as directed; submit reports and information as directed.
- Support complex new image-guided products and applications for physicians and hospital staff.
- Work with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectations.
- Provide field-based input for new product development and cooperate with personnel on company programs.
- Follow company policies and conduct business ethically.
Benefits
- Competitive salary and flexible benefits package.
- Sales Incentive Plan for the opportunity to earn incentive compensation.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Health Savings Account.
- Healthcare Flexible Spending Account.
- Life insurance.
- Long-term disability leave.
- Dependent daycare spending account.
- Tuition assistance/reimbursement.
- Global well-being program (Simple Steps).
- Incentive plans.
- 401(k) plan with employer contribution and match.
- Short-term disability.
- Paid time off.
- Paid holidays.
- Employee Stock Purchase Plan.
- Employee Assistance Program.
- Non-qualified Retirement Plan Supplement, subject to IRS earnings minimums.
- Capital Accumulation Plan for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
