Field Service Engineer III - Cranial and Spinal Technologies (Sacramento, CA)

Medtronic•Sacramento, CA

1d•Onsite

About The Position

Medtronic is hiring a Field Service Engineer to support maintenance and repairs of the Mazor™ robotic guidance system and O-arm™ surgical imaging system used in cranial and spinal procedures. The role supports clinicians and helps ensure these systems remain available for patient care. It involves hands-on work with complex, high-value equipment in clinical environments, often under time pressure, using mechanical and electrical troubleshooting skills. The position covers Northern and Central California, with responsibility for managing and prioritizing service calls across the territory. The engineer travels to hospitals and other customer sites to diagnose and resolve equipment issues, perform component-level repairs and preventive maintenance, and work with clinical staff to restore functionality. The role also supports equipment installation, upgrades, configuration changes, testing and validation, and technical and clinical-use training. Accurate records of customer discussions, complaints, follow-up actions, root-cause analysis, and resolutions must be maintained in the complaint tracking system.

Requirements

High school diploma or equivalent.
Four years of technician, clinical field service, or clinical customer support experience.
Unrestricted U.S. work authorization at the time of hire and for the duration of employment; sponsorship is offered only for Principal-level roles and above.

Nice To Haves

Live within a two-hour drive of Sacramento, California.
Bachelor’s degree in bioengineering, engineering, or a technology field.
Previous experience as a technician or in field services within the medical device industry.
Experience with orthopedic anatomy, surgical protocol, and medical terminology.
Ability to troubleshoot using technical skills, creativity, and discipline.
Familiarity with commonly used test equipment, such as dosimeters, power supplies, DVMs, signal generators, and flow meters.
Ability to read and understand schematics and engineering drawings.
Familiarity with FDA 21 CFR and CGMP for medical devices.
Excellent analytical and communication skills, including the ability to explain complex technical issues clearly.
Responsive, action-oriented problem-solving skills to resolve customer issues and meet customer requirements.
For baccalaureate degrees earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).

Responsibilities

Travel to customer sites as part of the local team to provide repair and installation support to accounts in the assigned area.
Install, operate, maintain, repair, and modify designated equipment.
Perform maintenance and technical support on equipment, integrated systems and subsystems, and software at customer or field locations.
Analyze and evaluate products and their performance.
Troubleshoot and diagnose malfunctions to resolve problems with minimal delay.
Support future product integrations by upgrading or configuring existing and future imaging and navigation equipment.
Lead and participate in product technical repair and clinical-use training for domestic, international, and third-party staff.
Provide testing and validation support to the manufacturer’s organization, as applicable.
Maintain accurate records of customer discussions and correspondence, assigned complaints, follow-up actions, root-cause analysis, and final resolutions in the complaint tracking system.
Manage and prioritize service calls across the assigned territory.
Perform preventive maintenance and work directly with clinical staff to understand problems and restore system functionality.