Field Service Engineer III - Cranial and Spinal Technologies (Sacramento, CA)

Medtronic•Sacramento, CA

1d•$60,000 - $90,000•Onsite

About The Position

The Field Service Engineer III supports maintenance and repairs of Medtronic’s Mazor™ robotic guidance system and O-arm™ surgical imaging system for cranial and spinal procedures. The role helps clinicians maintain access to equipment used in patient care by diagnosing faults, completing repairs, and restoring systems in clinical environments, often under time pressure. Work involves hands-on troubleshooting of complex equipment and strong mechanical and electrical skills. The position covers Northern and Central California. The engineer manages their own schedule and prioritizes service calls across the territory. Responsibilities also include installation support, preventive maintenance, system upgrades and configuration updates, technical and clinical-use training, product testing and validation, and accurate documentation of customer issues and resolutions.

Requirements

High school diploma or equivalent.
At least 4 years of technician, clinical field service, or clinical customer support experience.
Strong mechanical and electrical troubleshooting skills.

Nice To Haves

Live within a two-hour drive of Sacramento, California.
Bachelor’s degree in bioengineering, engineering, or a technology field.
Previous experience as a technician or field services professional in the medical device industry.
Experience with orthopedic anatomy, surgical protocol, and medical terminology.
Ability to troubleshoot using technical skills, creativity, and discipline.
Familiarity with commonly used test equipment, such as dosimeters, power supplies, DVMs, signal generators, and flow meters.
Ability to read and understand schematics and engineering drawings.
Familiarity with FDA 21 CFR and CGMP for medical devices.
Excellent analytical and communication skills, including the ability to explain complex technical issues clearly.
Responsive, action-oriented problem solving to resolve customer issues and meet customer requirements.
For baccalaureate degrees earned outside the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).

Responsibilities

Travel to customer sites and work with the local team to provide repair and installation support to accounts in the assigned area.
Install, operate, maintain, repair, and modify designated equipment.
Perform maintenance and technical support on equipment, integrated systems, subsystems, and software at customer or field locations.
Analyze and evaluate products and their performance.
Troubleshoot and diagnose malfunctions to resolve problems efficiently.
Support product integrations by upgrading or configuring existing and future imaging and navigation equipment.
Lead and participate in product technical repair and clinical-use training for domestic, international, and third-party staff.
Provide testing and validation support to the manufacturer’s organization, as applicable.
Maintain accurate records of customer discussions and correspondence, assigned complaints, follow-up actions, root-cause analyses, and final resolutions in the complaint tracking system.
Perform preventive maintenance to reduce disruptions and work directly with clinical staff to understand issues and restore functionality.

Benefits

Health insurance
Dental insurance
Vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Global well-being program
Incentive plans
401(k) plan with employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums
Capital Accumulation Plan for Vice Presidents and above or subject to IRS earning minimums
Competitive salary and flexible benefits package