Clinical Specialist, Cranial & Spinal Technologies - Louisville, KY

Medtronic•Louisville, KY

1d•$76,000 - $114,000•Onsite

About The Position

Medtronic is seeking a field-based Clinical Specialist, Cranial & Spinal Technologies to provide clinical, technical, and product knowledge support to current and prospective customers for Neurosurgery, Navigation, and Robotic Assisted Surgery products and services. The role requires residence within the assigned territory, driving to multiple accounts, travel outside the territory as needed, and a valid driver’s license. The specialist helps customers use technology-enabled procedures and systems, maintains customer relationships, and provides training to clinicians and hospital personnel. Duties must be performed in accordance with Medtronic’s Quality System and BCS requirements. The specialist works with Surgical Synergy colleagues, NRCs, CSMs, sales representatives, and other teams to support installations, procedures, service needs, customer training, and prospective users. The role includes maintaining and upgrading system hardware and software, troubleshooting and coordinating resolution of technical issues, documenting work, and sharing customer feedback and market opportunities. The position may require scheduled or unscheduled clinical support during evenings, nights, and weekends, overnight travel, and attendance at meetings and training events.

Requirements

High school diploma or GED and at least 6 years of clinical, medical sales, or medical imaging/navigation/robotics experience; or an associate degree and at least 4 years of such experience; or a bachelor’s degree and at least 2 years of such experience.
Valid driver’s license and active vehicle insurance policy; driving record is reviewed as part of the application.
Must reside within the assigned territory and be able to drive approximately 50% of the time within it; overnight travel may be required.
Ability to function using healthcare universal precautions to minimize exposure to infectious disease and radiation.
Ability to serve as the primary resource for scheduled and unscheduled clinical events, including periodically working weekends, evenings, and nights.
Ability to work efficiently and autonomously with little direction outside clinical events.
Ability to attend national and district meetings and other training as requested.
Ability to wear a 7–9 lb protective lead apron for extended periods in the operating room.
Ability to lift up to 40 pounds; sit, stand, and/or walk for 8 or more hours per day; and bend, stoop, squat, and balance frequently.
Close and distance vision, depth perception, and ability to adjust focus, including in connection with travel and personal computer use.
For a bachelor’s degree earned outside the United States, the degree must satisfy the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).

Nice To Haves

RT and/or MRI certification.
Prior experience with image-guided systems.
Prior experience with MRI.
Operating room experience.

Responsibilities

Coordinate, support, and collaborate with NRCs and Surgical Synergy team members on customer-site installations.
Represent Medtronic during technology-enabled procedures and provide technical assistance.
Maintain system hardware and software to maximize performance; install upgrades and perform preventive maintenance.
Provide telephone clinical support and use UNIX/LINUX commands to modify operating files.
Fulfill software and service contract obligations and act as the primary customer liaison for repair and technical support issues.
Communicate customer concerns, issues, and market opportunities to the district team and provide service tailored to customer needs.
Track the status of customer-site calls and issues, report complaints, and partner with CSMs and NRCs to ensure resolution.
File weekly site-visit and customer-contact reports and document new and existing installations.
Educate and train physicians and hospital personnel, including operating room, radiology, central sterile processing, biomedical, and information technology staff, on technical matters related to technology-enabled procedures.
Serve as a clinical resource for surgeons, clinicians, and others receiving training; share tips, shortcuts, and suggestions with customers.
Participate in customer training at designated sites and provide resources that enable hospital staff to train their own personnel.
Continually train Surgical Synergy Clinical Support team members on the latest technology-enabled procedures.
Collaborate with NRCs, Spinal Sales, and NS Representatives to identify prospective users for Navigation and Robotics procedures.
Attend and participate in sales meetings, training programs, conventions, and trade shows as directed; submit reports and information as requested.
Support complex and new image-guided products and applications for physicians and hospital staff.
Work with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectations.
Provide input on new product development based on field experience.
Cooperate with colleagues in executing company programs and conduct business ethically while adhering to company policies.

Benefits

Competitive salary and flexible benefits package.
Sales Incentive Plan with the opportunity to earn incentive compensation for achieving or exceeding goals.
Health insurance.
Dental insurance.
Vision insurance.
Health Savings Account.
Healthcare Flexible Spending Account.
Life insurance.
Long-term disability leave.
Dependent daycare spending account.
Tuition assistance/reimbursement.
Global well-being program (Simple Steps).
Incentive plans.
401(k) plan with employer contribution and match.
Short-term disability.
Paid time off.
Paid holidays.
Employee Stock Purchase Plan.
Employee Assistance Program.
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums.