Clinical Specialist

Visionworks•Londonderry, NH

19d•$17 - $26•Onsite

About The Position

The Clinical Specialist/Optometric Assistant helps ensure a positive patient experience by preparing patients for onsite and remote examinations, completing preliminary diagnostic tests, and explaining each step of the process. The role serves as a liaison between patients and Optometrists and participates in the initial stages of the patient journey. The position supports patient registration, clinical testing, documentation, insurance preauthorization, appointment scheduling, remote examination workflows, and patient transitions to retail associates. It also provides contact lens instruction and support, answers clinical questions, helps triage ocular emergencies, and maintains clinical equipment, supplies, and patient records. Training is provided, and required clinical certifications must be completed. This is a part-time, store-based position. Schedules may change to meet business needs, and travel between locations may be required. The role involves regular use of computers, electronic tablets, and pre-testing instruments, as well as physical activity including reaching, standing, sitting, and frequently lifting or moving up to 20 pounds. The work environment has a moderate noise level. Associates must comply with HIPAA and company privacy and security requirements. VSP is an equal opportunity employer.

Requirements

One year of related experience.
High school diploma, GED, or equivalent related job experience.
Medical office or business professionalism.
Excellent customer service and communication skills.
Ability to interact, coordinate, and collaborate with patients and team members.
Strong attention to detail and organizational skills.
Ability to work under stress with interruptions and deadlines.
Ability to multi-task, solve problems, and work as an energetic, self-motivated team player.
Ability to exhibit empathy in all interactions.
Ability to read, analyze, and interpret insurance forms and follow procedures and instructions.
Ability to read English.
Ability to operate electronic software platforms and enter data efficiently and accurately.
Ability to use computers, electronic tablets, and pre-testing instruments effectively.
Ability to meet the physical demands of the role, including frequently lifting or moving up to 20 pounds.
Ability to work flexible schedules and travel between stores as business needs require.

Nice To Haves

Optical or healthcare background.

Responsibilities

Complete patient registration and gather and submit pertinent patient information, including medical history and ocular health data, into the EMR.
Assist the onsite doctor with patient care and eye examinations.
Explain the preliminary testing process, administer preliminary tests, and accurately document results in the EMR.
Guide patients through remote eye examinations, including pre-testing and specialty testing, documenting results, initiating video conferencing, and assisting the remote doctor and technician with additional testing.
After examinations, transition patients to a retail associate and convey the doctor's recommendations.
Understand MVC plans and explain plan benefits to patients.
Preauthorize insurance according to standard operating procedures.
Schedule appointments and manage examination books with retail associates, including contacting patients who do not attend or cancel appointments.
Maintain patient flow to support doctor effectiveness.
Answer patients' clinical questions in person and by telephone, triage ocular emergencies, and schedule annual eye exams.
Maintain complete and accurate patient records according to company standards.
Instruct patients on contact lens insertion, removal, cleaning, care, and proper handling.
Place diagnostic contact lens orders for patients and stock, notify patients when lenses are available, and accurately pull requested contact lens trials.
Maintain doctor equipment and clinical supplies, keep the patient environment clean and healthy, and ensure equipment is covered nightly.
Participate in specialized training and complete required clinical certifications.
Work changing schedules and travel to other locations as needed to meet business demands.
Comply with HIPAA requirements and company data security guidelines.