Clinical Specialist

Visionworks•Nashua, NH

18d•Onsite

About The Position

The Clinical Specialist/Optometric Assistant helps ensure a positive patient experience by preparing patients for onsite and remote examinations, completing preliminary diagnostic testing, and explaining each step of the process. The role serves as a liaison between patients and Optometrists and supports the initial stages of the patient journey. The Clinical Specialist assists with patient registration, medical and ocular health history, examinations, remote exam processes, insurance preauthorization, appointment scheduling, patient flow, and accurate electronic medical record documentation. The role also supports contact lens care and ordering, clinical equipment and supply upkeep, and patient transitions to retail associates. Required training and clinical certifications are provided or completed as assigned. The position may require flexible scheduling and travel to other store locations. Associates must comply with HIPAA and the company’s privacy and security requirements. The role is performed inside a store location and involves use of computers, electronic tablets, pre-testing instruments, and other clinical equipment. This is a part-time union position. Compensation is $17 to $25.50 per hour, with incentive pay, wage upgrades, and overtime opportunities available; specific terms are governed by the collective bargaining agreement.

Requirements

One year of related experience.
High school diploma, GED, or equivalent related job experience.
Professionalism in a medical office or business setting.
Ability to provide excellent customer service and advocate for patients.
Ability to communicate clearly and effectively with patients and associates and collaborate with the team.
Strong attention to detail, organization, problem-solving, and multitasking skills.
Ability to work under stress, interruptions, and deadlines.
Ability to show empathy and be energetic, self-motivated, and a team player.
Ability to read, analyze, and interpret insurance forms.
Ability to read English and follow procedures and instructions.
Ability to operate electronic software platforms and enter data efficiently and accurately.
Ability to work changing schedules and travel between stores.
Ability to use computers, electronic tablets, and pre-testing instruments effectively.
Ability to reach above shoulder continuously.
Ability to sit, stand, use hands and fingers to handle, feel, pick, or pinch, and talk or hear for most of the time.
Ability to occasionally walk and reach with hands and arms, and frequently lift or move up to 20 pounds.

Nice To Haves

Optical or healthcare background preferred.

Responsibilities

Complete patient registration and gather and submit medical history and ocular health information into the EMR.
Assist the onsite doctor with patient care and eye examinations.
Explain preliminary testing to patients, administer tests, and accurately document results in the EMR.
Support patients through remote eye examinations, including pre-testing and specialty testing, initiating video conferences with remote technicians and doctors, and assisting with additional testing.
Transition patients to retail associates after examinations and convey the doctor's recommendations.
Explain MVC plan benefits to patients and preauthorize insurance according to standard operating procedures.
Schedule appointments and manage exam books with retail associates, including contacting patients who do not attend or cancel.
Maintain patient flow to support doctor effectiveness.
Answer patients’ clinical questions in person and by telephone.
Triage ocular emergencies and schedule annual eye examinations.
Maintain complete and accurate patient records according to company standards.
Instruct patients in contact lens insertion, removal, cleaning, care, and handling.
Place diagnostic contact lens orders, maintain stock, and notify patients when lenses are available for dispensing.
Maintain working knowledge of contact lens brands and parameters, and pull contact lens trials when requested by the doctor.
Maintain doctor equipment and clinical supplies, keep the patient environment clean and healthy, and ensure equipment is covered nightly.
Participate in specialized training and complete required clinical certifications.
Work flexible schedules and travel to other locations as business demands require.
Comply with HIPAA and company privacy and security requirements.
Complete additional essential responsibilities assigned as business needs change.