Clinical Specialist, TEG (MN, ND, SD) (Field Sales)

Haemonetics•US MN Remote, MN

10d•$85,000 - $160,000•Remote

About The Position

The Clinical Specialist, TEG serves as the clinical product-line specialist for customers in the assigned territory and supports utilization and expansion of Haemonetics’ TEG product line at existing accounts, as well as new-account launches. The role supports account management and sales through clinical education, case support, customer training, and development of customer relationships. The position is remote, with travel from the designated territory, requires up to 50% travel, and candidates must currently reside in the Minneapolis, Minnesota area. Candidates should ideally be located within approximately 45 minutes of a major airport. The specialist helps customers operate TEG equipment, software, and related disposables safely and efficiently, and interpret TEG results across clinical applications. The role partners with Account Managers, Implementation, and cross-functional teams to grow business, support installations and launches, address customer concerns, and provide feedback on market needs, product development, and quality investigations.

Requirements

Bachelor of Arts or Science in Nursing (RN) or a related clinical field of study.
At least 3 years of industry or clinically related experience.
Willingness and ability to travel up to 50%.
Currently reside in the Minneapolis, Minnesota area.
Ability to support customers across clinical settings and communicate with senior-level medical professionals.

Nice To Haves

Master of Arts, Master of Science, or Master of Business Administration.
Experience with complex medical devices and/or critical-care environments, such as ICU/CICU, emergency room, or trauma settings, including monitoring hemostasis.
Experience operating the TEG Analyzer, understanding the application of results, and manipulating the software.
Location within approximately 45 minutes of a major airport.

Responsibilities

Manage the existing TEG customer base in the assigned territory.
Increase product use at existing accounts and expand the customer base through clinical education and revenue growth.
Train new and existing customers on clinical and product aspects of the TEG product line, provide training summaries, and follow up with onsite support as needed.
Help customers independently, safely, and efficiently operate TEG equipment, software, and related disposables and interpret TEG results.
Provide clinical expertise to help establish TEG as a standard of care within accounts, using CRM tools and market data.
Expand existing business and achieve annual assigned sales AOP by promoting applicable TEG assays and current software versions, cultivating clinical relationships, providing education and grand rounds presentations, supporting cases, responding to end-user calls, and hosting market development events.
Visit assigned hospital accounts, identify and train clinical champions, and build relationships with key decision makers.
Provide dedicated onsite support for new-customer launches and additional assays, including support across affected shifts and areas of use, after-hours support, case support, and training.
Investigate and resolve technical, operational, and clinical customer concerns in a timely and accurate manner, partnering with cross-functional teams on solutions.
Maintain professional and technical knowledge through educational workshops, professional publications, networks, societies, and conferences.
Maintain CRM records for the assigned area and customers.
Support VAD/ECMO, trauma, cardiovascular, high-risk obstetrics, liver transplant, vascular, and critical-care clinicians in their use of TEG.
Help customers tailor product-training materials to their needs.
Monitor the competitive landscape and convert existing-account business to TEG.
Work with the Account Manager to target accounts for expansion and forecast revenue during quarterly business planning and monthly management cadence calls.
Provide regional and national trade-show support.
Drive demand for device and software upgrades and add-on devices.
Work with the Account Manager and Implementation team on laboratory installation, validation, and verification, including training, competency, SOP and IQCP development, normal-donor sourcing, logistics, and ordering and interfacing needs.
Prospect and develop relationships at multiple organizational levels, including C-level contacts, within the territory.
Participate in product-development market-needs and quality-investigation activities and launches, providing feedback to Sales, Marketing, and R&D.

Benefits

401(k) with up to a 6% employer match and no vesting period.
Employee stock purchase plan.
Flexible time off for salaried employees.
For hourly employees, accrual of three to five weeks of vacation annually, based on tenure.
Accrual of up to 64 hours of paid sick time annually.
Paid and/or floating holidays.
Parental leave.
Short- and long-term disability insurance.
Tuition reimbursement.
Health and welfare benefits.
Sales incentive compensation for eligible sales employees; non-sales employees may be eligible for a discretionary annual bonus.
Employees may be eligible to participate in the long-term incentive plan, depending on role.