Clinical Specialist, TEG (San Jose, CA) (Field role)

Haemonetics•US CA Remote, CA

5d•$85,000 - $160,000•Remote

About The Position

The Clinical Specialist, TEG serves as a clinical advisor to customers and helps drive utilization and expansion of Haemonetics’ TEG product line at existing customer sites in a defined territory. This field clinical and sales role supports account management through clinical education, training, and case support across existing and potential areas of operation and clinical use. The position requires residence in the San Jose, California area, daily travel, and 15–20% overnight travel. It is remote from the Boston North American headquarters. The specialist trains customers to operate TEG equipment, software, and related disposables safely and efficiently and to interpret results across multiple applications. The role also provides onsite implementation and case support, helps customers address technical, operational, and clinical concerns, and works with Account Managers and cross-functional teams to expand business and meet sales goals. Customer settings and applications include laboratories, critical care, operating rooms, VAD/ECMO, trauma, cardiovascular care, high-risk obstetrics, liver transplant, and vascular care.

Requirements

Bachelor of Arts or Bachelor of Science degree is required.
At least 3 years of industry or clinically related experience.
Knowledge of hemostasis management is required.
Strong technical and clinical aptitude to understand products and train customers and users, including operating the TEG Analyzer, interpreting results, and using the software.
Residence in the San Jose, California area.
Ability to travel daily and overnight travel of 15–20%.

Nice To Haves

Master of Arts, Master of Science, or Master of Business Administration in a science- or medical-related profession.
Experience in complex medical devices and/or a critical care environment.

Responsibilities

Manage the territory’s existing TEG customer base.
Increase product use at existing accounts and expand the customer base through clinical education and revenue growth.
Train new and existing customers on TEG products and clinical applications, provide training summaries, and follow up with onsite support as needed.
Help customers operate TEG equipment and software and related disposables safely and efficiently, and interpret TEG results across applicable use cases.
Provide clinical expertise to help establish TEG as a standard of care within accounts, using CRM tools and market data.
Expand existing business and meet assigned annual sales AOP by broadening TEG applications, promoting applicable assays and software versions, cultivating clinician relationships, providing education and grand rounds presentations, offering case support, taking end-user calls, and hosting market development events.
Visit assigned hospitals, identify and train clinical champions, and build relationships with key decision makers.
Provide dedicated onsite support for new customer launches and additional assays, including support across affected shifts and areas of use, after-hours support, training, and case support.
Investigate and resolve technical, operational, and clinical customer concerns in a timely and accurate manner, partnering with cross-functional teams on solutions.
Maintain professional and technical knowledge through educational workshops, professional publications, networking, professional societies, and conferences.
Maintain customer and territory records in the CRM tool.
Support VAD/ECMO, trauma, cardiovascular, high-risk obstetrics, liver transplant, vascular, and critical care customers in their use of TEG.
Help customers tailor product training materials to their needs.
Understand the competition and competitive landscape in the territory and convert existing accounts to TEG business.
Work with the Account Manager to target key accounts, expand business, and forecast revenue through quarterly business planning and monthly management cadence calls.
Provide regional and national tradeshow support.
Drive demand for device and software upgrades and add-on devices.
Work with Account Managers and the Implementation team on laboratory installation, validation, and verification, including training, competency, SOP and IQCP development, normal donor sourcing, logistics, and ordering and interfacing needs.
Prospect and develop multilevel relationships, including C-level relationships, within the territory.
Participate in product development market-needs and quality investigations and product launches, providing feedback to Sales, Marketing, and R&D.

Benefits

401(k) with up to a 6% employer match and no vesting period.
Employee stock purchase plan.
Flexible time off for salaried employees.
Hourly employees accrue three to five weeks of vacation annually, based on tenure.
Up to 64 hours of paid sick time accrued annually.
Paid and/or floating holidays.
Parental leave.
Short- and long-term disability insurance.
Tuition reimbursement.
Health and welfare benefits.
Sales incentive compensation may be available under applicable plan terms; non-sales employees may be eligible for a discretionary annual bonus.
Employees may be eligible to participate in the Company’s long-term incentive plan, depending on role.