Clinical Specialist, Peripheral Nerve Stimulation (PNS) - Milwaukee, WI

Medtronic•Milwaukee, WI

2d•$76,000 - $114,000•Onsite

About The Position

The PNS Clinical Specialist provides technical, clinical, educational, and training support to the Sales team for SPR products, including the SPRINT® PNS System. The role supports patient selection, device use and troubleshooting, implantation experiences, patient follow-up, and customer relationships. It reports to a District Manager, with day-to-day instruction from sales representatives. This is a field-based role covering Milwaukee, Wisconsin. The specialist works with patients, physicians, nurses, administrators, sales representatives, and other internal team members; may assist with cases outside the assigned territory; and may be required to work outside normal business hours. The position also includes patient documentation and data collection in Salesforce, facility education, and support for conferences and exhibits.

Requirements

Bachelor's degree and at least 2 years of relevant experience, or an advanced degree with 0 years of experience.
Valid driver's license, good driving record, and active vehicle insurance policy.
For a baccalaureate degree earned outside the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Nice To Haves

Prior experience in an Operating Room.
At least 2 years of patient experience in a clinical environment.
Experience working with pain patients.
Neuromodulation experience.

Responsibilities

Serve as the primary clinical support resource for patient selection, basic troubleshooting, device utilization, and patient follow-up for company products.
Attend patient device implants and follow up with patients to support a successful implantation experience.
Educate external staff on bandage changes and other product-related specifications.
Provide timely product follow-up and support to patients, physicians, and other staff.
Respond to customer needs and product complaints by developing feasible solutions or collaborating with SPR team members.
Meet with existing and potential clients alongside sales representatives to identify clinical needs, goals, and constraints, and demonstrate how company products may support patient care.
Ensure facilities have clinical literature and other marketing collateral.
Support industry conferences, exhibits, and labs as directed.
Maintain working knowledge of SPR products, competitive devices, and new or competitive neuromodulation techniques.
Maintain effective communication with personnel, customers, and Medtronic employees.
Establish relationships with patients, physicians, nurses, administrators, sales representatives, and other internal account-support team members.
May conduct or coordinate in-person and remote technical education and training for physicians and hospital or clinic personnel, including one-on-one in-services, staff education programs, seminars, and workshops.
Complete administrative tasks, including timely patient documentation and data collection in Salesforce.
Remain current with third-party accreditation requirements to ensure full access to each account.
Comply with all aspects of the Corporate Compliance Program.
Provide positive and constructive peer-to-peer guidance.
May occasionally assist with cases outside the assigned geographic territory.

Benefits

Competitive salary and flexible benefits package.
Sales Incentive Plan opportunity.
Health insurance.
Dental insurance.
Vision insurance.
Health Savings Account.
Healthcare Flexible Spending Account.
Life insurance.
Long-term disability leave.
Dependent daycare spending account.
Tuition assistance or reimbursement.
Global well-being program.
401(k) plan with employer contribution and match.
Short-term disability.
Paid time off.
Paid holidays.
Employee Stock Purchase Plan.
Employee Assistance Program.
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
Capital Accumulation Plan for Vice Presidents and above, or subject to IRS earning minimums.