Clinical Specialist, Pain Interventions - Panama City, FL

Medtronic•Panama City, FL

1d•Remote

About The Position

The Clinical Specialist supports Medtronic Neuromodulation Pain and Targeted Drug Delivery therapies through surgical coverage, follow-up support, troubleshooting, customer service, and education. The role also participates in basic market development activities based on territory and district needs. It is a remote, field-based position; the employee must reside within the assigned territory and drive to multiple accounts. A valid driver's license and active vehicle insurance are required. The position involves driving approximately 50% of the time and may require overnight travel. The specialist provides technical support during procedures and across the patient care process, trains clinicians and staff, maintains customer relationships, manages product inventory and business expenses, and supports district goals. The role requires schedule flexibility, including occasional weekends, evenings, and nights, and travel to cover cases in the district or neighboring districts as needed.

Requirements

High school diploma or GED and at least 6 years of clinical or medical sales experience; or an associate degree and at least 4 years of such experience; or a bachelor's degree and at least 2 years of such experience.
Valid driver's license and active vehicle insurance policy.
Ability to drive approximately 50% of the time within the assigned territory.
Ability to function using healthcare universal precautions to minimize exposure to infectious disease and radiation.
Ability to serve as the primary resource for scheduled and unscheduled clinical events, with periodic weekend, evening, and night work and possible overnight travel within the district or neighboring districts.
Ability to work efficiently and autonomously with little direction outside clinical events.
Ability to attend national meetings, district meetings, and other training as requested.
Ability to wear a 7–9-pound protective lead apron for extended periods in the operating room.
Ability to lift up to 40 pounds.
Ability to sit, stand, and/or walk for more than 8 hours per day and frequently bend, stoop, squat, and balance.
Close and distance vision, depth perception, and ability to adjust focus, including in relation to travel and operating a personal computer.
For baccalaureate degrees earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Nice To Haves

Bachelor's degree in a healthcare-related field.
Registered nurse or healthcare professional experience in a sterile environment.
Clinical experience with implantable neurological products and patient care.
Experience servicing medical personnel on product use.
Experience with a medical device or pharmaceutical company and clinical experience in a specialty area such as neurology, neurosurgery, orthopedics, operating room, pain management, or home healthcare.
Understanding of basic reimbursement and the healthcare environment.
Excellent organizational skills and ability to work under pressure.

Responsibilities

Represent Medtronic as a device specialist during surgical procedures, ensuring required equipment and products are available and providing technical support, device selection, programming, and testing.
Manage patients through all phases of the clinical process and educate them about Medtronic products and their features and benefits.
Provide clinical support for surgeries, re-programming, troubleshooting, and follow-up visits in hospitals and clinics.
Educate and train physicians, hospital personnel, and office staff through individual sessions, in-services, education programs, seminars, and outside symposia.
Respond promptly and professionally to device-related inquiries from customers and patients.
Maintain a flexible schedule for clinical events, which may occur outside normal business hours, including weekends and after hours.
Follow company policies and complete required event reporting and documentation using Medtronic technology tools.
Manage inventory used for case coverage, including timely product-use, sale, and transfer transactions; cycle counts; product retrievals; inventory turnover; and avoiding expired or on-hold products.
Contribute to quarterly district, regional, and national initiative goals by partnering with colleagues and communicating with leadership.
Maintain working knowledge of competitive products.
Visit accounts regularly to establish and maintain relationships with office staff and healthcare providers.
Place customer service orders for pending purchase orders and product replacements, and work with materials management to collect purchase orders for covered cases.
Maintain an understanding of applicable quality policies and system requirements.
Assist management and the Sales Training department with training new district employees.
Use Excel, a mobile phone, an iPad, a laptop, and/or a Samsung tablet regularly.
Manage business expenses and budgets effectively and within the required timeframes.
Mentor Associate Clinical Specialists.
Complete new-hire therapy training and corporate compliance training by required deadlines.
Travel to cover district cases and, occasionally, cases in other districts as directed by the Clinical Manager.

Benefits

Competitive salary and flexible benefits package.
Sales Incentive Plan with opportunity to earn incentive compensation for achieving or exceeding goals.
Health insurance.
Dental insurance.
Vision insurance.
Health Savings Account.
Healthcare Flexible Spending Account.
Life insurance.
Long-term disability leave.
Dependent daycare spending account.
Tuition assistance or reimbursement.
Simple Steps global well-being program.
Incentive plans.
401(k) plan with employer contribution and match.
Short-term disability.
Paid time off.
Paid holidays.
Employee Stock Purchase Plan.
Employee Assistance Program.
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums.