Clinical Specialist, Pain Interventions - Panama City, FL

Medtronic•Panama City, FL

3d•$76,000 - $114,000•Remote

About The Position

Medtronic’s Clinical Specialist supports Neuromodulation Pain and Target Drug Delivery Therapies through surgical coverage, patient follow-up, troubleshooting, customer service, education, and basic market development. The role provides technical support during procedures, assists with device selection, programming, and testing, and manages patients through the clinical process. It also trains physicians and healthcare personnel, responds to customer and patient inquiries, maintains account relationships, and supports district goals. This is a field-based remote position. The employee must reside within the territory and drive to multiple accounts throughout the region, with driving expected about 50% of the time. Overnight travel may be required. The specialist may cover clinical events outside normal business hours, including weekends, evenings, and nights, and may travel to other districts as needed. The role requires independent work outside clinical events and regular use of Medtronic technology tools and common mobile and computing devices.

Requirements

High school diploma or GED and at least 6 years of clinical or medical sales experience; or an associate degree and at least 4 years of such experience; or a bachelor’s degree and at least 2 years of such experience.
Valid driver’s license and active vehicle insurance policy; driving record will be reviewed.
Ability to drive approximately 50% of the time within the assigned territory.
Ability to use healthcare universal precautions to minimize exposure to infectious disease and radiation.
Ability to serve as the primary resource for scheduled and unscheduled clinical events, with periodic weekend, evening, and night work and possible overnight travel.
Ability to work efficiently and autonomously with little direction outside clinical events.
Ability to attend national meetings, district meetings, and other training as requested.
Ability to wear a 7–9 lb protective lead apron for extended periods in the operating room.
Ability to lift up to 40 lbs.
Ability to sit, stand, and/or walk for 8 or more hours per day.
Ability to bend, stoop, squat, and balance frequently.
Close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer.
For a baccalaureate degree earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Nice To Haves

Bachelor’s degree in a healthcare-related field.
Registered nurse or healthcare professional with experience in a sterile environment.
Clinical experience with implantable neurological products and patient care.
Experience servicing medical personnel on product use.
Experience with a medical device or pharmaceutical company and clinical experience in a specialty area such as neurology, neurosurgery, orthopedics, operating room, pain management, or home healthcare.
Understanding of basic reimbursement and the healthcare environment.
Excellent organizational skills and ability to work under pressure.

Responsibilities

Represent Medtronic as a device specialist during surgical procedures by ensuring required equipment and products are available, providing technical support and device selection, and performing device programming and testing.
Manage patients through all phases of the clinical process and educate them about Medtronic products.
Provide clinical support for surgeries, re-programming, troubleshooting, and follow-up in hospitals and clinics.
Educate and train physicians, hospital personnel, and office staff through individual sessions, in-services, education programs, seminars, and symposia as directed by leadership.
Respond promptly and professionally to device-related inquiries from customers and patients.
Work flexibly around clinical events, potentially outside normal business hours, including weekends and after hours.
Follow company policies and complete required event reporting and documentation using Medtronic technology tools.
Manage inventory for case coverage, including timely product transactions, cycle-count accuracy, product retrievals, inventory turnover, and avoiding use of expired or held products.
Contribute to quarterly district, regional, and national initiative goals by partnering with colleagues and communicating regularly with leadership.
Maintain working knowledge of competitive products.
Visit accounts regularly to establish and maintain relationships with office staff and healthcare providers.
Place customer service orders for pending purchase orders and product replacement.
Work with materials management to collect purchase orders for cases covered in the territory or district.
Maintain understanding of applicable quality policies and system requirements.
Assist management and Sales Training with education and training of new district employees.
Use Excel, a mobile phone, an iPad, a laptop, and/or a Samsung tablet regularly.
Manage business expenses and budgets effectively and within required timeframes.
Mentor Associate Clinical Specialists.
Complete new-hire therapy training as directed by Medical Education and corporate compliance training by its due date.
Travel to cover district cases and, occasionally, cases in other districts at the Clinical Manager’s discretion.

Benefits

Competitive salary and flexible benefits package.
Sales Incentive Plan with incentive compensation for achieving or exceeding goals.
Health, dental, and vision insurance for eligible regular employees working 20 or more hours per week.
Health Savings Account and Healthcare Flexible Spending Account for eligible regular employees working 20 or more hours per week.
Life insurance and long-term disability leave for eligible regular employees working 20 or more hours per week.
Dependent daycare spending account and tuition assistance or reimbursement for eligible regular employees working 20 or more hours per week.
Simple Steps global well-being program for eligible regular employees working 20 or more hours per week.
401(k) plan with employer contribution and match.
Short-term disability.
Paid time off and paid holidays.
Employee Stock Purchase Plan.
Employee Assistance Program.
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.