Clinical Specialist CRM - Burbank / Sherman Oaks

Medtronic•Burbank, CA

4d•$72,000 - $90,000

About The Position

Provide technical, educational, operational, and sales support to help the district meet Cardiac Rhythm Management (CRM) sales and customer-service objectives. The role supports the Burbank/Sherman Oaks territory, requires residence within the assigned area, and involves regular travel to customer accounts. Clinical Specialists must be available for urgent customer needs and participate in weekend, holiday, and occasional after-hours coverage as business needs require. A valid driver’s license, active auto insurance, and a driving record meeting company standards are required. Medtronic’s CRM portfolio includes pacing, defibrillation, and remote-monitoring therapies intended to restore, support, and protect heartbeats. The Clinical Specialist supports customers and clinical outcomes through device and therapy expertise, education, field support, and collaboration with sales partners. The role requires extensive territory travel, frequent independent driving, work in clinical environments, and the physical capabilities described in the posting. The role offers a base salary range of $72,000–$90,000 nationally, excluding Puerto Rico and certain California locations, with compensation varying according to factors such as experience, education, certification, market conditions, and location. The position is also eligible for a Sales Incentive Plan. Benefits are available according to the employee eligibility categories described in the posting.

Requirements

High school diploma and at least 6 years of work experience, or an associate’s degree and at least 4 years, or a bachelor’s degree and at least 2 years of work experience in healthcare, field sales, or work involving complex mathematics, mechanical concepts, science, or computing.
Reside within the assigned Burbank/Sherman Oaks territory.
Valid driver’s license, active vehicle insurance, and a driving record that meets company standards.
Ability to travel extensively by car and plane and operate a moving vehicle.
Ability to meet vendor credentialing requirements.
Ability to conduct company business outside a typical Monday–Friday, 8:00 a.m.–5:00 p.m. schedule, including weekend, holiday, and occasional after-hours coverage as needed.
Ability to perform the stated physical demands, work in Cath Labs and/or operating rooms with radiation exposure, and wear a lead apron for extended periods.
Hearing, sight, and speaking ability; ability to use computers and interact with peers and co-workers.

Nice To Haves

Bachelor’s degree in nursing, life sciences, or biomedical engineering.
At least 2 years of experience in a Cath Lab, EP Lab, hospital, or clinic with cardiology knowledge.
Thorough working knowledge of medical terminology and the medical device industry.
Expertise with Microsoft tools and other applications, such as Salesforce.com.
Ability to coordinate and participate in numerous tasks or projects in a fast-paced, organized manner while meeting deadlines.

Responsibilities

Provide technical support for CRM devices and therapies, including system checks and interrogations, implant support, troubleshooting, and application of knowledge gained through CRM field training.
Coordinate operational support, including accurate patient documentation, inventory and equipment resources, programmer software, and daily coverage logistics.
Educate physicians, hospital staff, office personnel, and field team members on CRM products, therapies, and solutions.
Support onboarding and development of new Clinical Specialists and Sales Representatives.
Collaborate with sales leadership and field partners to understand customer needs, market dynamics, and the value of Medtronic CRM products and solutions.
Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide actionable feedback to help achieve sales objectives.
Maintain technical expertise on CRM products, therapies, solutions, and patient-management offerings.
Travel extensively within the assigned territory to support customer clinics, hospitals, and business meetings; independent driving is approximately 80% of the time.
Perform physical job requirements, including lifting, sitting, standing, walking, bending, stooping, squatting, and maintaining balance.
Work in clinical environments involving protective equipment, infectious-disease exposure, and radiation; wear lead for extended periods and use computers and mobile devices while supporting patient care and field responsibilities.
Provide coverage for urgent customer needs, including weekend, holiday, and occasional after-hours coverage as business needs require.

Benefits

Health insurance
Dental insurance
Vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance or reimbursement
Simple Steps global well-being program
Incentive plans
401(k) plan with employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement, subject to IRS earning minimums
Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums
Sales Incentive Plan