Clinical Specialist Crisis Services

Detroit Wayne Integrated Health Network•Detroit, MI

5h•Onsite

About The Position

Under the general supervision of the Site Director, the Clinical Specialist – Crisis Services provides therapeutic support, crisis intervention, clinical assessments, and evidence-based therapeutic interventions. The position uses a person-centered, goal-oriented approach to support individuals experiencing acute mental health crises. The role conducts clinical reviews and assessments, authorizes and monitors treatment plans, evaluates clinical appropriateness, and coordinates care with clients, providers, and community partners. It also supports triage and urgent matters, communicates about crisis residential services and bed availability, and maintains timely clinical documentation and electronic records. The position works in the DWIHN Crisis Care Center with people who may be experiencing mental health or substance abuse crises. Crisis Care Operations is a 24/7 unit, and candidates must be able to work a flexible schedule. The description is a general overview of essential functions; management may add or change duties.

Requirements

Master’s degree in Social Work, Psychology, Counseling, Nursing (a Bachelor’s degree will be accepted), Human Services, Social Services, or a related field.
Three years of professional clinical experience in a behavioral healthcare or community mental health setting.
Valid State of Michigan clinical licensure: RN, LMSW, LMHC, LPC, LLP, or PhD; a limited license will be accepted.
Valid State of Michigan driver’s license with a safe and acceptable driving record.
Knowledge of DWIHN policies, procedures, operations, and provider network.
Knowledge of medical and behavioral health practices and terminology, MDHHS policies and regulations, crisis service operations, and customer service principles.
Knowledge of the DSM-IV Statistical Manual.
Knowledge of behavioral health screening and assessment tools, treatment planning, case management, and continuing care.
Knowledge of documents and regulations governing mental health services, including the Medicaid Manual Mental Health and Substance Abuse Chapter III, State Plan for Medicaid, MDHHS Quality Plan, BBA requirements, and the Mental Health Code.
Knowledge of psychological, emotional, and sociological assessment and diagnosis; diagnostics, psychopharmacology, and supportive treatment approaches for adults with severe mental illness; co-occurring mental health and substance use disorders; and Pre-Admission Review screening.
Computer, time management, organizational, critical thinking, decision-making, customer service, listening, relationship-building, teamwork, and training skills.
Ability to communicate orally and in writing, work effectively with others, and work with an ethnically, linguistically, culturally, economically, and socially diverse population.
Judgment and reasoning ability.
Ability to work a flexible schedule in a 24/7 unit.

Responsibilities

Conduct electronic case reviews.
Authorize treatment plans.
Provide consultations using medical necessity criteria.
Evaluate clinical appropriateness.
Monitor provider treatment plans for service quality and effectiveness.
Gather, document, and analyze data to support desired outcomes.
Advocate for clients to ensure their treatment needs are met.
Follow integrated care case management guidelines for identifying and assessing clients, developing and managing treatment plans, and facilitating complex care arrangements.
Perform initial and ongoing reviews of clients’ behavioral and physical clinical status and functioning.
Communicate with medical and behavioral health providers about treatment planning and clinical and psychosocial needs.
Engage clients and providers in identifying short- and long-term goals consistent with the clinical situation and the client’s strengths.
Manage client care through the MHWIN system.
Enter data and reports into written formats and electronic databases.
Monitor client compliance with services.
Participate in shift reporting, multidisciplinary meetings, supervision, unit staff meetings, and case consultation.
Provide triage services and respond to urgent matters in an appropriate timeframe.
Communicate with hospitals, inpatient psychiatric facilities, outpatient mental health clinics, and partial hospitalization programs regarding crisis residential services and bed availability.
Conduct comprehensive Behavioral Health Assessments and Pre-admission reviews as needed.
Complete Behavioral Health Assessments, group and individual therapy progress notes, and non-billable notes within 24 hours.
Perform related duties as assigned.