Crisis Services Specialist (overnight shift)

YWCA South Hampton Roads•Norfolk, VA

6h•Onsite

About The Position

Under the general supervision of the Crisis Services Manager, the Crisis Services Specialist provides crisis intervention counseling, support services, and advocacy to YWCA South Hampton Roads clients. The role responds to crisis accompaniment requests and statewide hotline referrals, supports clients by phone and in person, and responds to crisis situations involving program participants. It also includes maintaining confidential client records and reporting data, collaborating with law enforcement and medical and forensic personnel, and preparing and delivering training for volunteers, staff, and community partners. The position is part-time and hourly, with overnight availability from 10 p.m. to 6 a.m. Shifts are available in six-hour increments, with possible work beyond a scheduled shift as needed, not to exceed 29 hours per week. Because the program operates 24/7, the role follows a rotating holiday schedule. Work takes place in a typical office environment with a high standard of confidentiality.

Requirements

At least 60 hours of higher education in a human services field.
Must be at least 18 years of age.
Must complete YWCA SHR training programs.
Must successfully pass a background check.
Knowledge of interpersonal violence and commitment to ending violence against women, men, and children.
Ability to work well with people of varied ethnic, racial, and socioeconomic backgrounds.
Ability to work independently, manage multiple priorities, and respond to participants professionally and reassuringly.
Ability to advocate for clients and working knowledge of legal, medical, and social service systems.
Ability to work as part of a team.
Clear and effective verbal and written communication skills.
Ability to maintain a calm and supportive demeanor.
Willingness to work and travel alone.
Excellent driving record, valid driver's license, and certificate of insurance from an insurer licensed in Virginia.
Ability to meet the physical demands of the role, including lifting and carrying up to 20–25 pounds and using office equipment.

Nice To Haves

Bachelor’s degree in social work, criminal justice, or a related human services field.
Direct-service experience with clients affected by trauma, sexual violence, and domestic violence.

Responsibilities

Respond to crisis accompaniment requests and provide appropriate services based on the SART model protocol.
Respond to referrals from the Virginia Sexual and Domestic Violence Action Alliance statewide hotline.
Provide in-person and telephone crisis intervention counseling and advocacy, including safety planning and suicidal assessments.
Respond to crisis situations involving program participants.
Maintain client case records in electronic case-management, scheduling, and data or grant-management software, following ethical guidelines and agency policies and procedures.
Collect statistical data and other information needed for grant reporting.
Maintain client confidentiality in accordance with YWCA SHR policies and procedures.
Follow the YWCA SHR Mandated Reporter Policy in collaboration with law enforcement, forensic and medical personnel, and other allied professionals.
Prepare and deliver in-service programs and training for agency volunteers, new staff, and community partners on topics related to the YWCA mission.
Pursue ongoing training and education regarding interpersonal violence, trauma-informed counseling techniques, community resources, and related topics.
Attend staff meetings, client case reviews, and scheduled in-service training as assigned.
Perform other duties as assigned.