Crisis Specialist
About The Position
The Crisis Specialist provides face-to-face, phone, and telehealth crisis response and assessment services to individuals experiencing mental health crises. The role provides support and connects individuals and their families with area resources and follow-up services. This is an office-based position scheduled from 12:00 a.m. to 8:00 a.m., Thursday through Monday. The specialist maintains timely and accurate records of contacts, documents follow-up needs for team follow-up, and provides thorough risk assessments and feasible safety plans. The role works with Centerstone departments, community agencies, people experiencing mental health symptoms, and the public, while representing Centerstone professionally. Regular attendance, participation in team meetings and clinical supervision, and completion of required online training are expected. Additional duties may be assigned.
Requirements
- Bachelor’s degree in psychology, social work, counseling, or a related mental health field.
- Ability to communicate effectively in writing, verbally, in person, and virtually.
- High-level customer service skills and professional etiquette.
- Knowledge and competency in service linkage and referrals to programs, services, and community resources.
- Knowledge of suicide assessments.
- Skill in providing crisis intervention.
Responsibilities
- Provide crisis response and assessment in person, by phone, and through telehealth.
- Provide coverage for crisis services beyond scheduled work hours or shifts as assigned by crisis service supervisors.
- Use knowledge of Centerstone programs and community resources to support individuals in crisis.
- Maintain accurate records of contacts and enter data promptly; document client follow-up needs for the team.
- Deescalate crisis situations and apply crisis intervention skills.
- Assess risk of harm to self or others, document the assessment, and develop a thorough, feasible safety plan.
- Make appropriate referrals for the least restrictive treatment possible to address psychiatric needs.
- Respond to calls promptly.
- Build cooperation with Centerstone departments, community agencies, individuals experiencing mental health symptoms, and the public.
- Represent Centerstone professionally when interacting with external entities.
- Attend team meetings and clinical supervision, and complete required online trainings.
- Maintain regular and reliable attendance.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- Company-paid AD&D insurance, life insurance, and long-term disability
- Employee Resource Groups
- Continuing education opportunities
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
