Clinical Services Supervisor

Neighborhood Healthcare•Perris, CA

18h

About The Position

The Clinical Services Supervisor (CSS) supports Neighborhood Healthcare’s mission and vision by cultivating an environment that produces excellent, patient-centered care and clinical services within a dynamic team setting. The role ensures smooth clinical staff workflows by monitoring quality measures and productivity goals and supports staff development by demonstrating the organization’s values. Responsibilities span staff management and development, clinical administration, and operations management. Scheduled hours are Monday through Friday, 8 a.m. to 5 p.m. Neighborhood Healthcare is a private, nonprofit 501(c)(3) community health organization serving more than 100,000 people and providing over 500,000 medical, dental, and behavioral health visits annually. Its mission is to improve the health and happiness of the communities it serves by providing quality care to all, regardless of situation or circumstance. The CSS directly supervises medical assistants, lab assistants, and other assigned clinical support staff. The role oversees clinical support and lab operations, quality and compliance, patient flow, staff development, and process improvement. It also collaborates with providers and cross-functional teams, supports organizational initiatives and audit readiness, and promotes culturally competent, trauma-informed, patient-centered care for underserved and vulnerable populations.

Requirements

Associate’s degree or equivalent experience.
At least 3 years of experience in a healthcare setting; experience in an FQHC, community health center, or ambulatory care environment is preferred.
Valid medical assistant certificate from an accredited program.
Current Basic Life Support (BLS) certification upon hire, maintained as a condition of employment; courses must follow AHA guidelines or meet recognized BLS standards through an approved equivalent provider.
Excellent verbal and written communication skills, including composition, typing, and proofreading.
Ability to interpret written, oral, diagram, or schedule-form instructions.
Ability to analyze, interpret, and act on quality, productivity, and patient access performance data.
Advanced leadership skills, including coaching, influencing, and driving accountability across teams.
Strong organizational, problem-solving, and decision-making skills in a fast-paced clinical environment.
Ability to manage competing priorities while maintaining attention to detail and operational excellence.
Strong interpersonal and communication skills and ability to collaborate across multidisciplinary teams.
Professionalism and ability to handle confidential and sensitive information in compliance with HIPAA and organizational policies.
Commitment to health equity, cultural humility, and community-centered care.
Ability to lift or carry 10 pounds and stand for long periods.
Follow the organization’s safety procedures, infection control protocols, privacy requirements, and corporate integrity and security obligations.

Nice To Haves

Progressive leadership or supervisory experience in a clinical setting.
Experience with value-based care models, population health, and quality metric performance management.
Experience working with underserved, diverse, or high-risk populations.
Completion of internal leadership development programs, such as Project LEAP, for internal candidates.
Bilingual English/Spanish ability.

Responsibilities

Directly supervise, lead, and hold medical assistants, lab assistants, and other assigned clinical support staff accountable; ensure staffing models align with patient volume, acuity, and care team structure.
Lead recruitment with Human Resources, including workforce planning, candidate selection, and hiring.
Build and develop a high-performing team through onboarding, competency validation, coaching, professional development, and retention efforts.
Foster accountability, engagement, equity, inclusion, open communication, staff recognition, and professional growth.
Lead team huddles and staff meetings, and prepare and conduct annual performance reviews for direct reports.
Partner with Human Resources and leadership on employee relations, corrective actions, and performance improvement plans.
Oversee daily clinical support operations, patient flow, provider support, and adherence to evidence-based care models.
Monitor and improve performance on UDS and HEDIS measures, care gap closures, and value-based care initiatives.
Ensure compliance with FQHC requirements, HRSA guidelines, OSHA standards, CLIA-waived laboratory requirements, infection control protocols, and organizational policies.
Oversee lab operations in coordination with lab leadership, including documentation, quality controls, and safety standards.
Lead workflow optimization and process improvement using data analysis and Lean methodologies.
Partner with care teams on population health strategies, panel management, preventive care outreach, and chronic disease management.
Promote culturally competent, trauma-informed, and patient-centered care, particularly for underserved and vulnerable populations.
Embed service excellence standards in daily workflows and model compassionate, professional, and respectful patient interactions.
Support organizational initiatives such as growth, service expansion, and new site development.
Support readiness for audits, site visits, and accreditation reviews, including HRSA Operational Site Visits; monitor compliance and implement corrective actions as needed.
Support budget stewardship through responsible supply utilization, labor management, and operational efficiency.
Coordinate clinical meetings, trainings, and operational activities in alignment with organizational priorities and compliance standards.
Collaborate with providers, nursing, operations, quality, and enabling services teams to support integrated care delivery.
Lead teams through workflow changes, technology enhancements, and organizational transformation.
Set goals, priorities, and performance expectations; mentor employees and ensure they have resources and support to succeed.
Make ethical decisions, communicate transparently, apply policies consistently, and provide ongoing coaching, recognition, and performance feedback.
Review and approve employee timecards by established deadlines, resolve discrepancies, and ensure accurate reporting of hours worked.
Cascade enterprise initiatives, strategic priorities, and site or department changes through channels such as Teams, email, and in-person meetings.
Build partnerships, encourage innovation, and champion collaboration and continuous improvement.
Follow safety procedures, maintain knowledge of safe work practices, use appropriate body mechanics, and report injuries or unsafe conditions.
Follow infection control and blood-borne pathogen protocols and protect confidential patient, employee, and volunteer information.
Comply with corporate integrity and security requirements and report unethical, fraudulent, or unlawful behavior or activity.