Supervisor- Clinical Services

Neighborhood Healthcare•Poway, CA

2d•Onsite

About The Position

The Clinical Services Supervisor supports Neighborhood Healthcare’s mission and vision by cultivating an environment that delivers excellent, patient-centered care and clinical services within a team-based setting. The role is an operational leader responsible for staff development, clinical quality, patient access, and service delivery. The supervisor models the organization’s Values in Action by promoting collaboration, compassion, integrity, professionalism, and exceptional service to patients and colleagues. The position provides direct supervision and accountability for Medical Assistants, Lab Assistants, and other assigned clinical support staff. It oversees daily clinical support and laboratory operations, staffing, recruitment, onboarding, competency validation, performance management, employee engagement, and professional development. The supervisor drives performance on quality measures and care initiatives, supports compliance with FQHC requirements and safety standards, and leads workflow and process improvements. The supervisor collaborates with providers, nursing, operations, quality, and enabling services teams to support integrated care, population health, patient experience, and organizational initiatives. The role also supports audits and accreditation reviews, budget stewardship, organizational communication, and teams through operational and technology changes. This is an onsite position with a Monday–Friday schedule, 8:00 a.m.–5:00 p.m. Neighborhood Healthcare is a private, nonprofit community health organization serving more than 500,000 medical, dental, and behavioral health visits annually.

Requirements

Associate’s degree or equivalent experience.
At least 3 years of experience in a healthcare setting.
Valid medical assistant certificate from an accredited program.
Current Basic Life Support (BLS) certification upon hire, maintained as a condition of employment; courses must follow AHA guidelines or meet recognized equivalent standards.
Excellent verbal and written communication skills, including composition, typing, and proofreading.
Ability to interpret written, oral, diagram, or schedule-based instructions.
Ability to analyze, interpret, and act on performance data, including quality, productivity, and patient access metrics.
Leadership ability to coach, influence, and drive accountability across teams.
Strong organizational, problem-solving, and decision-making skills in a fast-paced clinical environment.
Ability to manage competing priorities while maintaining attention to detail and operational excellence.
Ability to collaborate effectively across multidisciplinary teams.
Professionalism and ability to handle confidential information in compliance with HIPAA and organizational policies.
Commitment to health equity, cultural humility, and community-centered care.
Ability to lift or carry 10 pounds and stand for long periods.

Nice To Haves

Healthcare experience in an FQHC, community health center, or ambulatory care environment.
Progressive leadership or supervisory experience in a clinical setting.
Experience with value-based care models, population health, and quality metric performance management.
Experience working with underserved, diverse, or high-risk populations.
Completion of internal leadership development programs, such as Project LEAP, for internal candidates.
Bilingual English/Spanish or English/Arabic skills, based on patient population needs.

Responsibilities

Directly supervise, lead, and hold Medical Assistants, Lab Assistants, and assigned clinical support staff accountable.
Plan staffing models aligned with patient volume, acuity, and care team structure.
Lead recruitment with Human Resources, including workforce planning, candidate selection, and hiring.
Onboard staff, validate competencies, provide coaching, and support continuous professional development.
Promote accountability, engagement, equity, inclusion, and employee retention.
Lead regular team huddles and staff meetings and communicate organizational updates and performance priorities.
Prepare and conduct annual performance reviews for direct reports.
Partner with Human Resources and leadership on employee relations, corrective actions, and performance improvement plans.
Oversee daily clinical support operations to promote efficient patient flow, provider support, and evidence-based care.
Monitor and improve performance on UDS and HEDIS measures, care gap closures, and value-based care initiatives.
Ensure compliance with FQHC requirements, HRSA guidelines, OSHA standards, CLIA-waived laboratory requirements, and infection control protocols.
Oversee laboratory operations with lab leadership, including documentation, quality controls, and safety standards.
Lead workflow optimization and process improvement using data analysis and Lean methodologies.
Partner with care teams on population health strategies, panel management, preventive care outreach, and chronic disease management.
Promote culturally competent, trauma-informed, and patient-centered care, particularly for underserved and vulnerable populations.
Embed service excellence standards into workflows and model compassionate, professional, and respectful patient interactions.
Support organizational initiatives, including growth, service expansion, and new site development.
Support readiness for audits, site visits, and accreditation reviews, including HRSA Operational Site Visits.
Monitor compliance and implement corrective actions to mitigate organizational risk.
Support budget stewardship through responsible supply utilization, labor management, and operational efficiency.
Coordinate clinical meetings, trainings, and operational activities in alignment with organizational priorities and compliance standards.
Collaborate with providers, nursing, operations, quality, and enabling services teams to support integrated care delivery.
Lead teams through workflow changes, technology enhancements, and organizational transformation.
Set goals, priorities, and performance expectations; provide ongoing coaching, recognition, and feedback.
Review and approve employee timecards by established deadlines and resolve discrepancies.
Cascade enterprise-wide initiatives, strategic priorities, and site or department changes through appropriate communication channels.
Follow safety, infection control, HIPAA, corporate integrity, and security requirements; report unsafe, unethical, fraudulent, or unlawful activity.