Supervisor- Clinical Services

Neighborhood Healthcare•Poway, CA

2d•$80,200 - $115,500•Onsite

About The Position

The Clinical Services Supervisor (CSS) is an operational leader who supports Neighborhood Healthcare’s mission by fostering excellent, patient-centered clinical care and services within a dynamic, team-based care model. The role drives staff development, clinical quality, patient access, and service delivery while modeling the organization’s Values in Action: compassion, integrity, professionalism, collaboration, and going above and beyond for patients and colleagues. The CSS supervises clinical support staff and oversees daily clinical operations, including staffing, recruitment, onboarding, coaching, performance management, patient flow, lab operations, regulatory compliance, and quality performance. The position leads workflow improvement and population health initiatives, supports organizational growth and audit readiness, and collaborates across clinical and operational teams. The supervisor is also responsible for setting clear expectations, developing and retaining staff, communicating organizational priorities, and ensuring accurate employee timekeeping. This is an on-site role with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. The annual pay range is $80,200 to $115,500, depending on experience and additional qualifications.

Requirements

Associate’s degree or equivalent experience.
At least 3 years of experience in a healthcare setting.
Valid medical assistant certificate from an accredited program.
Current Basic Life Support (BLS) certification upon hire, maintained as a condition of employment; courses must follow AHA guidelines or meet recognized equivalent BLS standards.
Excellent verbal and written communication skills, including composition, typing, and proofreading.
Ability to interpret instructions in written, oral, diagram, or schedule form.
Ability to analyze, interpret, and act on performance data, including quality, productivity, and patient access metrics.
Advanced leadership skills, including the ability to coach, influence, and drive accountability.
Strong organizational, problem-solving, and decision-making skills in a fast-paced clinical environment.
Ability to manage competing priorities while maintaining attention to detail and operational excellence.
Strong interpersonal and communication skills and ability to collaborate across multidisciplinary teams.
Professionalism and ability to handle confidential and sensitive information in compliance with HIPAA and organizational policies.
Commitment to health equity, cultural humility, and community-centered care.
Ability to lift or carry 10 pounds and stand for long periods.

Nice To Haves

Healthcare experience in an FQHC, community health center, or ambulatory care environment.
Progressive leadership or supervisory experience in a clinical setting.
Experience with value-based care models, population health, and quality metric performance management.
Experience working with underserved, diverse, or high-risk populations.
Completion of internal leadership development programs, such as Project LEAP, for internal candidates.
Bilingual English/Spanish or English/Arabic skills, based on patient population needs.

Responsibilities

Directly supervise, lead, and hold Medical Assistants, Lab Assistants, and other assigned clinical support staff accountable, ensuring staffing models align with patient volume, acuity, and care-team structure.
Lead recruitment in partnership with Human Resources, including workforce planning, candidate selection, and hiring.
Build and retain a high-performing team through onboarding, competency validation, coaching, professional development, recognition, and performance feedback.
Foster accountability, engagement, equity, inclusion, open communication, and a collaborative team culture.
Lead regular team huddles and staff meetings to communicate updates and drive performance improvement.
Prepare and conduct annual performance reviews and partner with Human Resources and leadership on employee relations, corrective actions, and performance improvement plans.
Oversee daily clinical support operations to promote efficient patient flow, provider support, and adherence to evidence-based care models.
Monitor and improve performance on UDS and HEDIS measures, care gap closures, and value-based care initiatives.
Ensure compliance with FQHC requirements, HRSA guidelines, OSHA standards, CLIA-waived laboratory requirements, and infection control protocols.
Oversee laboratory operations in coordination with lab leadership, including documentation, quality controls, and safety standards.
Lead workflow optimization and process improvement using data analysis and Lean methodologies.
Partner with care teams on population health strategies, including panel management, preventive care outreach, and chronic disease management.
Promote culturally competent, trauma-informed, and patient-centered care, particularly for underserved and vulnerable populations.
Embed service excellence standards into workflows and staff expectations, and model compassionate, professional, and respectful patient interactions.
Advance organizational initiatives, including growth, service expansion, and new-site development.
Support readiness for audits, site visits, and accreditation reviews, including HRSA Operational Site Visits.
Proactively monitor compliance, mitigate organizational risk, and implement corrective actions as needed.
Support budget stewardship through responsible supply utilization, labor management, and operational efficiency.
Coordinate clinical meetings, trainings, and operational activities in alignment with organizational priorities and compliance standards.
Collaborate with providers, nursing, operations, quality, and enabling services teams to support integrated care delivery.
Lead teams through workflow changes, technology enhancements, and organizational transformation.
Set goals, priorities, and performance expectations, and ensure employees have the resources and support needed to succeed.
Review and approve employee timecards within established deadlines, resolve discrepancies, and ensure accurate and prompt reporting of hours worked.
Communicate enterprise-wide initiatives, strategic priorities, and site or department changes through channels such as Teams, email, and in-person meetings.
Follow safety procedures, infection control and blood-borne pathogen protocols, privacy requirements, and corporate integrity and security obligations; report injuries, unsafe conditions, and unethical, fraudulent, or unlawful activity.